06-02-2019 07:51 AM
Hi all, no idea what I'm doing or if I'm posting this in the right place but I really need some help, I tried calling EE and was sent here
Currently at Disneyland Paris, my roaming data has been fine but suddenly in a shop yesterday it stope working. It's still showing the 4G signal at the top in the notifications bar, but nothing will load. I've turned my phone off, taken the SIM card out and nothing has helped.
I left it on flight mode overnight and it worked for about an hour this morning then stopped again
Can anyone help me please?
06-02-2019 08:34 AM
Are you PAYG or pay monthly?
If you have an iPhone try resetting your network settings.
06-02-2019 08:59 AM
Go into settings - connections - mobile networks.
Make sure roaming is on and network operators is set to auto. You can also try manually selecting a carrier if that helps.
You also made sure roaming was activated on your account before leaving the UK?
Oh and Samsung devices are great!
06-02-2019 09:06 AM
I've been here for three days and it was working until yesterday, that's what's blown my mind!
I'll give that a shot though, thank you