by Investigator
Investigator

4g router mobile wifi abroad

I am trying to connect in The Netherlands with my 4g mobile router

 

My devices have connected to the router but cannot access the internet. Signal is good.

Wifi light is blue, Network light is blue and flashing. Its using the Dutch KPN network

 

Can anyone help ?

Thanks

1 SOLUTION

Accepted Solutions
Highlighted
by
EE Community Support Team
Solution

Re: 4g router mobile wifi abroad

Hi @KAREN1211,

 

To activate a new SIM card, it must be connected to the EE network in the UK.

 

Unfortunately it isn't possible to activate a new SIM on a roaming network.

 

Thanks

 

James

View solution in original post

10 REPLIES 10
Highlighted
by Investigator
Investigator

Re: 4g router mobile wifi abroad

My 4g on the phone is working fine on the KPN network with a good signal but when I try and connect to the router I can't access the internet ???

 

Highlighted
by
EE Community Support Team

Re: 4g router mobile wifi abroad

Hi @KAREN1211,

 

Welcome to the EE Community. 🙂

 

Have you activated roaming in My EE?

 

Menu > Account Settings > Blocking > Roam Worldwide

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: 4g router mobile wifi abroad

Yes EU  roaming is on 

Highlighted
by
EE Community Support Team

Re: 4g router mobile wifi abroad

Hi @KAREN1211,

 

Does your WiFi device show it has a network signal?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: 4g router mobile wifi abroad

Hi

the network sign is on, flashing blue and I have 3 bars showing on the WiFi indicator 

Highlighted
by
EE Community Support Team

Re: 4g router mobile wifi abroad

Hi @KAREN1211,

 

Is this a new device or have you used it before in the UK?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: 4g router mobile wifi abroad

It’s the first time I have used it. Didn’t try it in the U.K. ?

Highlighted
by
EE Community Support Team
Solution

Re: 4g router mobile wifi abroad

Hi @KAREN1211,

 

To activate a new SIM card, it must be connected to the EE network in the UK.

 

Unfortunately it isn't possible to activate a new SIM on a roaming network.

 

Thanks

 

James

View solution in original post

Highlighted
by Investigator
Investigator

Re: 4g router mobile wifi abroad

Ok James, thank you so much for all your help, very much appreciated 

Karen

Highlighted
by
EE Community Support Team

Re: 4g router mobile wifi abroad

No problem @KAREN1211

 

I'm sorry I couldn't help you activate your SIM.

 

James

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