by LukeNicholls Investigator
Investigator

4g not working on Instagram

Last 24/48 hours my 4g isn't working with Instagram and being temperamental on other apps. All work perfectly when on Wi-Fi. I have tried reinstalling apps and checking if any permissions changes have been  done all appears fine. Up until yesterday never had this problem 

5 REPLIES 5
by
EE Community Support Team

Re: 4g not working on Instagram

Hi @LukeNicholls

 

Welcome to the community :).

 

What handset are you currently using?

 

Are you experiencing this in more than on location? 

 

You can check the status of your area by using the Network Status Checker

 

Katie.

 

by LukeNicholls Investigator
Investigator

Re: 4g not working on Instagram

Hi @Katie_B

 

I am using a Samsung s9. This is happening in all locations.

 

Luke

by
EE Community Support Team

Re: 4g not working on Instagram

Thank you @LukeNicholls

 

I would recommend giving our technical team a call who can look at this further :).

 

Katie.

by LukeNicholls Investigator
Investigator

Re: 4g not working on Instagram

Hi @Katie_B

 

I did that in the mean time seems as though for some reason a content lock was on that had never been. Been resolved now 

 

Luke

by Grand Master
Grand Master

Re: 4g not working on Instagram

Did you recently upgrade? I believe Contact Lock is reset when you do.

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