22-03-2017 08:34 PM
my iPhone 6+ has always run of wifi or 4g connection
now all of sudden I only have 3G and can only access internet when on wifi!
ive tried the aeroplane trick, reset network settings but still the same
my area is 4g area and people In same house has it
help much appreciated
22-03-2017 08:56 PM
@Wolves2727 Have you tried a network reset on the device?
Goto Settings>Reset>Reset Network Setting. The device will reboot and you will need to put your wifi passwords back on the device after this.
23-03-2017 07:39 AM
@Wolves2727 Go to Settings>Mobile Data>Mobile Data Options>Enable 4G. Is that set to Voice and Data ?
23-03-2017 02:57 PM
Thanks for getting back to me.
We'll need to get you in touch with our technical team so this can be looked into in more detail.
Please visit our get in touch page where you can chat with our technical team online.
Just open the EE section under Customer service queries.
Let us know how you get on.
by max1486 Tuesday