by Rob16 Investigator
Investigator

4g connection drops to H+ when I make a call on my Samsung Galaxy S7?

What can I do about the data signal dropping to H+ from 4g when I make a call? I've factory reset the device and it is still doing the same? Is it an issue with the S7??

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: 4g connection drops to H+ when I make a call on my Samsung Galaxy S7?

Hi @Rob16,

 

Thanks for visiting the EE Community.

 

Your phone doesn't support EE 4G calling at this time so it will drop down to 3G when you are on a voice call.

 

Unfortunately, it's not possible to maintain the 4G connection for your data services when this happens. As soon as your voice call is disconnected, your phone will automatically reconnect to 4G.

 

James

5 REPLIES 5
by Profile closed
Not applicable

Re: 4g connection drops to H+ when I make a call on my Samsung Galaxy S7?

That just means your handset isn't VoLTE (4G calling) enabled.

 

Where did you purchase the handset and are you on an EE pay monthly plan?

 

Only Samsung handsets purchased directly from EE on pay monthly plans will have VoLTE (4G calling) enabled.

 

More details about 4G calling can be found here.

by Rob16 Investigator
Investigator

Re: 4g connection drops to H+ when I make a call on my Samsung Galaxy S7?

It was purchased from a local Samsung reseller.

 

Its not actually the VoLTE that I want to use, I use a mobile hotspot through my phone to share the data connection with my laptop. I've noticed my Skype sessions have started to lag recently when I'm also on a call. Sure it wasnt like this previously. So is this still connected to VoLTE??

 

Thanks 

by
EE Community Support Team
Solution

Re: 4g connection drops to H+ when I make a call on my Samsung Galaxy S7?

Hi @Rob16,

 

Thanks for visiting the EE Community.

 

Your phone doesn't support EE 4G calling at this time so it will drop down to 3G when you are on a voice call.

 

Unfortunately, it's not possible to maintain the 4G connection for your data services when this happens. As soon as your voice call is disconnected, your phone will automatically reconnect to 4G.

 

James

by Rob16 Investigator
Investigator

Re: 4g connection drops to H+ when I make a call on my Samsung Galaxy S7?

Thanks for your reply James that explains why then Smiley Happy

 

I'll purchase another voice SIM and run them in parallel.

 

by
EE Community Support Team

Re: 4g connection drops to H+ when I make a call on my Samsung Galaxy S7?

Come back to the community anytime @Rob16

 

Thanks, Leanne 🙂

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.