by ChrisSimpson Contributor
Contributor

4g calling on the s10

4g calling is not working on my s10, EE said samsung don't support it and I need to wait for an update,  samsung support say it is supported. 

 

Had anybody got am s10 that 4g calling/Volte  works on? 

13 REPLIES 13
by Grand Master
Grand Master

Re: 4g calling on the s10

Where did you buy this phone? What does it tell you when you dial *#1234# ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Brilliant Contributor
Brilliant Contributor

Re: 4g calling on the s10

The S10 definitely supports it.

 

Do you get 4G for data?

 

Do you have the sim inserted sim 1 on the tray or sim 2?

 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by ChrisSimpson Contributor
Contributor

Re: 4g calling on the s10

It's direct from EE, simcard in tray 1

by ChrisSimpson Contributor
Contributor

Re: 4g calling on the s10

I do get 4g data, phone drops to 3g as soon as a call connects

by Grand Master
Grand Master

Re: 4g calling on the s10

Hi @ChrisSimpson 

 

Can you provide the information @XRaySpeX  has asked for. 

 

This service is only available on EE pay monthly customers. If this service is available on your handset it will be under Call - (settings) three dots - WiFi calling.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: 4g calling on the s10


@Northerner wrote:

t will be under Call - (settings) three dots - WiFi calling.


It's 4G Calling OP wants.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by ChrisSimpson Contributor
Contributor

Re: 4g calling on the s10

Screenshot_20190410-174114_DeviceKeystring.jpg

 

It is a pay monthly contract

by Grand Master
Grand Master

Re: 4g calling on the s10

Ah, good. That's EE firmware. 4G Calling should be available on it. Have you looked  under Settings / Connections / Mobile Networks for VoLTE Calls? Is it ticked? Can you tick it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by ChrisSimpson Contributor
Contributor

Re: 4g calling on the s10

The option isn't there.  EE day its down to Samsung who says it's EE.

 

Just wondered if anybody actually had it working on an s10

by Grand Master
Grand Master

Re: 4g calling on the s10

Not there at all? Not even greyed-out? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: 4g calling on the s10

Morning @ChrisSimpson

 

Thanks for coming to the community.

 

I would recommend speaking to our Tech Gurus again on 150, they will be able to get this looked into further for you.

 

Let us know how you get on.

 

Leanne.

by ChrisSimpson Contributor
Contributor

Re: 4g calling on the s10

Factory reset fixed the issue.

 

I reset and the volte icon initially appeared but disappeared whether I selected to restore backup.

 

Reset phone again without restoring backup and volte works, icon visible, receiving hd calls.

by
EE Community Support Team

Re: 4g calling on the s10

Hi @ChrisSimpson

 

Thanks for coming back and letting us know 🙂

 

Leanne.

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