by jackbareau Investigator
Investigator

4g and signal on I phone 8

Hi, 

 

My 4g and the general signal is no longer working on my i phone 8. Please, could someone advise me on how to fix this, thanks!

12 REPLIES 12
by Grand Master
Grand Master

Re: 4g and signal on I phone 8

Have you checked the Network Status Checker  ?

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by
EE Community Support Team

Re: 4g and signal on I phone 8

Hi @jackbareau,

 

Welcome to the EE Community.

 

Did the Network Status Checker show any problems in your area?

 

Does your phone work OK in other places?

 

Thanks

 

James

by jackbareau Investigator
Investigator

Re: 4g and signal on I phone 8

Yes, it states there is a service problem in our area. However, this hasn't affected any other members of my family are on ee; their 4g and signal are both working. 

 

by
EE Community Support Team

Re: 4g and signal on I phone 8

Thanks for letting me know @jackbareau

 

Have you been able to test your phone in another area to see if it's working?

 

James

by jackbareau Investigator
Investigator

Re: 4g and signal on I phone 8

yep, and the problem remains the same

by Grand Master
Grand Master

Re: 4g and signal on I phone 8

@jackbareau  Have you tried a network reset on the device?  Go to Settings>General>Reset>Reset Network Settings.  You will need to put your WiFi passwords back on the device after this.  

by
EE Employee

Re: 4g and signal on I phone 8

Hi @jackbareau

 

Is the handset your own or did you purchase second hand?

 

Many thanks,

 

Lee

by jackbareau Investigator
Investigator

Re: 4g and signal on I phone 8

It is my own.

by
EE Employee

Re: 4g and signal on I phone 8

Hi @jackbareau

 

Did the network reset mentioned by @Chris_B help at all?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: 4g and signal on I phone 8

@jackbareau  Have you at any point had a different network SIM card in the device?  

by jackbareau Investigator
Investigator

Re: 4g and signal on I phone 8

No, the network reset didn't work, and no it hasn't been changed. Should I go into a store and ask for guidance there?

by
EE Employee

Re: 4g and signal on I phone 8

Hi @jackbareau

 

Are you able to try and family members SIM in your phone?

 

Many thanks,

 

Lee

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