by C8wilkins
Explorer

4Gee not connecting has IP address.

 Hi So i have been sucessfully using my 4GEE mini for about a month now and today it has stoped working. I

 

can get to the ee.mobilebroadband page but that is as far as i can get. I have checked my computer wifi settings and it says everything if fine and that i am connected to the internet.

 

There is singlal on the 4GEE Mini and it shows that 1 decvice is conencted, I've looked in the settings tab and it is reading my computer as being conneced but it is saying that the mini is not connected I have tried a reset and tryed accesesing the internet from other devices... no luck. 

 

 

3 REPLIES 3
by
EE Employee

Re: 4Gee not connecting has IP address.

Hi and welcome to the community @C8wilkins

 

So I can try and assist, please may I know if you are using an EE personal or business account?

 

Many thanks,

 

Lee

by C8wilkins
Explorer

personal

personal 

by
EE Employee

Re: personal

Hi @C8wilkins

 

Please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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