20-01-2018 09:41 PM
I have ordered (and received) a 4GEE Router with 200GB of data which I was hoping would replace my current 2 x 64GB plans I have but it seems that this device is treated differently (almost a second rate customer) and won’t allow me to gift data to it?
There’s no mention of this on the shop page (https://shop.ee.co.uk/dongles/pay-monthly-mobile-broadband/4gee-router/details) and appears to be sold just like any other 4GEE WiFi product.
Why is there a difference? Why can’t I gift data to the device (I’ve actually put the SIM in a standard mobile WiFi device)? Are there any other differences with what I can and cannot do with this connection?
still within the 14 days so I can always change my mind and return it, just don’t understand why it is marketed as a device option for 4GEE WiFi but not treated as such.
20-01-2018 09:47 PM - edited 20-01-2018 09:47 PM
Hello @kevdyas85 you can gift data to a 4GEE WiFi device but not a 4GEE Home device:
You will be able to gift data from any Pay Monthly handset,
tablet or 4GEE WiFi device to any other Pay Monthly handset,
tablet or WiFi device that belongs to the same Pay Monthly
account. You cannot gift data to any other mobile number, or
any other device. 4GEE Home Devices are not eligible to
receive or donate data.
20-01-2018 09:55 PM
That’s what I found when I discovered I couldn’t data gift however the shop page for the device makes no mention this is a 4GEE HOME device. It is offered as a choice of one of five WiFi devices in the shop and doesn’t differentiate it as being any different in terms of the service provided/available only that it needs plugging into a standard home socket (much like the car device needs connecting to a 12v socket).
Are there any other limitations to this account? Can I still roam?
20-01-2018 10:01 PM
You may use it to use data & text in the EU.
20-01-2018 10:04 PM
Thanks. +5 other destinations according to my confirmation email. I’m just not convinced this is the case given this is treated differently to other 4GEE devices available.
20-01-2018 10:11 PM
Yes, your allowances are valid in 5 countries outside the EU but these MBB devices don't seem to be designed to work outside the EU.
20-01-2018 10:11 PM
There are no other limitations for 4GEE Home devices that I am aware of. As with all data SIM cards it will not come with a minutes allowance like a phone SIM card. Yes you can take the device abroad and use it for roaming but this may need to be enabled first:
Although I am not 100% I think the difference between a 4GEE WiFi device and a 4GEE home device is a 4GEE WiFI device has a battery for portability and a 4GEE Home device is powered by mains only to be used indoors like a BB router.
20-01-2018 10:13 PM
Or inside the EU given they come with a fixed 3pin UK plug lol! Not to worry, I have the SIM card in my Netgear Nighthawk as it was the data allowance I wanted but doesn’t seem to be available on their normal MiFi devices.
20-01-2018 10:19 PM
This page, Phones and devices guides , is interesting & might shine some light on the distinction.
The 4GEE Router counts as "Home broadband" & not as either "4GEE WiFi" nor "Mobile broadband".
20-01-2018 10:22 PM
I think it is just EE being tight with the larger data allowances for 4GEE Home plans but that is my personal opinion.
Maybe to stop people taking out cheaper phone plans with smaller data allowances then gifting the extra data every month?
20-01-2018 10:23 PM
They could do with updating the shop pages then as scroll to the bottom and it says “What you will get with 4GEE WiFi” and appears in the shop under “Mobile Broadband” along with their other mobile broadband devices *rolleyes*
20-01-2018 10:24 PM
I considered that @tm90but the larger data allowances aren’t exactly cheap (although they are at the moment).
They need to to make the page clearer IMHO
20-01-2018 10:26 PM
Some of the data allowances are the same on the other devices but presumably don’t have the gifting limitation.
20-01-2018 10:30 PM - edited 20-01-2018 10:31 PM
Which device are you looking at? As far as I am aware only the one device is a 4GEE Home device and all others are eligible for data gifting.
20-01-2018 10:33 PM
Just be aware some mobile wifi devices will not work outside the EU.
With this confusion as to its classification it is unclear whether this applies to this particular model but it's a risk.
20-01-2018 10:51 PM
It’s the 4GEE Router I got @tm90 - it makes no mention of it being a 4GEE Home device anywhere within the shop hence my confusion until I found something mentioned about 4GEE Home when I was researching why I couldn’t data gift.
My ‘thing’ is that the device is sold in the same manner as all the other devices just with a larger data allowance (otherwise I would have picked a different device) but is treated differently. Yet the car device which is limited to a car in the same was this device is limited to being used somewhere with standard power is still deemed the same as the other WiFi options available.
20-01-2018 10:52 PM
I think that’s to do with the signal bands @XRaySpeX - I’ve no plans of visiting China or Japan so should be fine.
20-01-2018 10:58 PM - edited 20-01-2018 10:59 PM
I agree that the shop page is unclear and this needs mentioning in a little legal bit at the bottom of the page like others do. However, they have differentiated by advertising it as a 4GEE Router not a 4GEE WiFi device at the top:
The CarFi device is not battery operated but is portable as in you move around in a car with it. Again I agree this could be clarified.
In fairness to EE data gifting is a brand new service and it always takes time to iron out these technicalities that can be overlooked.
20-01-2018 11:23 PM - edited 20-01-2018 11:26 PM
China or Japan isn't the point. The answer is to the point that some MBB devices will not work outside the EU. There have been numerous same replies by EE staff to travellers to various non-EU countries incl. USA.
Yes, I believe it is to do with mobile signal bands.