by samwells1234 Investigator
Investigator

4G with Samsung S8

Hi,

 

I have an Samsung S8 and when I get 2 bars of 4G signal i cant loads any web pages what so ever. I spoke to chat a while ago and gave me a quick temp fix by unregistering from the mobile network and then restarting the phone and regestering back to the network even though it does it automatically. This fix has now stopped working and I can no longer load anything up with 2 bars of 4G.

 

Any Ideas?

 

Kind Regards

 

Sam

15 REPLIES 15
by Ace Contributor
Ace Contributor

Re: 4G with Samsung S8

Hi Sam.

 

Does this happen in all areas where you use your phone?

 

If it happens everywhere, then I can only suggest you contact customer service on 150 and ask them to look into it. They will probably pass it over to the tech team to look into.

by samwells1234 Investigator
Investigator

Re: 4G with Samsung S8

it happens to me at work where i have 2 bars 4g and when on the bus in an area with 2 bars still nothing.

by Ace Contributor
Ace Contributor

Re: 4G with Samsung S8

So just to clarify.

 

If you have more than 2 bars on 4G, you can load up the webpages fine?

 

It is only when you have 2 bars or less 4G coverage you experience the issue?

by Profile closed
Not applicable

Re: 4G with Samsung S8

Hi, @samwells1234,

 

This could be due to some outside interference affecting your signal!

 

Regards

 

mAh8v

by samwells1234 Investigator
Investigator

Re: 4G with Samsung S8

tbh i dont know if anything less than 1 bar as i rarely get that. but yeah as soon as it hits 2 bars nothing.

by samwells1234 Investigator
Investigator

Re: 4G with Samsung S8

can make phone calls and texts but whatsapp, messenger anything to do with mobile data nothing

by Profile closed
Not applicable

Re: 4G with Samsung S8

Hi, @samwells1234,

 

That's pretty weird!

 

But then again, my device usually struggles on one bar and won't work at all on three bars and above,

This issues you're currenty having has got me totally flumoxed lol

 

Cheers 😊👍

 

mAh8v

by samwells1234 Investigator
Investigator

Re: 4G with Samsung S8

but the thing is they told me to keep doing what they said for me to do it worked for abit but went back to being total crap and now their technique doesnt work any more since the updating android. so something isnt happy what i might do is do a total factory reset.

by
EE Community Support Team

Re: 4G with Samsung S8

Hi @samwells1234

 

Welcome to the community.

 

I think a back up and factory reset is a great idea. That is something that our Tech Gurus would probably ask you to do at some point during troubleshooting.

 

Let us know how you get on.


Chris

by Profile closed
Not applicable

Re: 4G with Samsung S8

Hi, @samwells1234,

 

If that's the only option you have left then i'd say go-ahead! But please remember to back-up everything before you do!

 

Regards

 

mAh8v

by samwells1234 Investigator
Investigator

Re: 4G with Samsung S8

woah woah woah hold up had 1 bar and loaded up a web page! this is getting weird!

by Profile closed
Not applicable

Re: 4G with Samsung S8

Hi, @samwells1234,

 

 

lol 😆 hurray!

 

 

Ya dafty

 

Regards

 

MAh8v

by samwells1234 Investigator
Investigator

Re: 4G with Samsung S8

but still 2 bars nothing

 

by Profile closed
Not applicable

Re: 4G with Samsung S8

Hi, @samwells1234,

 

Good job you're not on the tube in London! Some areas you won't get any kind of a signal!

 

 

Regards

 

mAn8v

by
EE Community Support Team

Re: 4G with Samsung S8

May be worth speaking to our Tech Gurus, @samwells1234

 

Let us know what they say and how you get on.

 

Chris

 

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