20-01-2019 02:52 PM
I recently upgraded my EE contact and setup my new iPhone X 4 days ago. Since I upgraded my 4G is not working. It will not connect so I can’t use any apps on 4G.
I have reset my network settings and checked all content is unlocked but my 4G is still not working
Solved! See the answer below or view the solution in context.
20-01-2019 03:13 PM
Welcome to the EE Community,
Can you access safari ?
If that works it sounds like your content lock has enabled itself if you log into MyEE you will be able to remove it.
20-01-2019 03:28 PM
Is it any particular sites or apps or all of them?
You do have Mobile Data switched ON?
Could it be your Switching Content Lock OFF or ON ? Content Lock is reset ON with new & upgraded phones & often blocks social sites.
20-01-2019 03:57 PM
i am am unable to load a webpage on safari when 4G is turned on also.
All apps and safari works on WiFi but not 4G.
When end I log into EE to manage my new device, it is showing my old iPhone 7 and not my new iPhone X as a device
20-01-2019 05:27 PM
That image makes no difference and will change automatically.
Are you definitely in a 4G area? How was your 4G connection on your old device?
Can you text ba to 150, when it comes back it will tell you how much data you have to use, is this 0GB?
20-01-2019 10:19 PM
i never had had any issues with 4G in my area with my last device.
i have tried to text Ba to 150 but I am also having issues sms messaging since my upgrade.
SMS messaging is enabled Within settings but fails everything
20-01-2019 10:23 PM
For sending texts, check the message centre no. for EE is +447958879879.
20-01-2019 10:51 PM - edited 20-01-2019 10:53 PM
No, I mean look in your phone for its Message Centre.
For the 4G issue, I said check your Content Lock status.
20-01-2019 11:11 PM
how do do I check for the message centre? If it does not match how Cali change it?
regarding the 4G issue, I already checked and content lock was set to full access
20-01-2019 11:23 PM
Look in the Message app Settings for Text msg settings.
20-01-2019 11:37 PM
Hi, I’m sorry I can’t find this setting!
in the message app settings I can’t see the text message setting or anything to do with message centre number
21-01-2019 08:07 AM
Good Morning @Watson714.
Could you go to Settings, Phone, then make sure your number is correct where it says 'My Number'.
Is it iMessages that aren't working or texts?
21-01-2019 08:09 AM
Good morning Jon,
it it is only SMS messages and 4G.
imessage is fine.
in settings and phone my number has not transferred over from my old contract even though it has been 5-6 days.
i checked online and it said if I was upgrading but staying with EE the number should transfer over automatically?
21-01-2019 08:16 AM
You will be able to edit the number in settings by just typing in the correct one.
Once you've done this, are you able to send texts now?
21-01-2019 03:25 PM
i have changed my phone phone number in settings to the same number as the previous contract that should have transferred over. I turned my phone off for 1 hour but I am still unable to send sms messages
26-03-2019 10:42 AM - edited 26-03-2019 10:45 AM
Hope you found a solution, if not I had similar experience after installing a SIM that worked fully on Android phone but no 4G Network Data when I switched it to a iPhone.
I found that the iPhone had a previous profile stored from a different PAYG Network Service Provider that I had used briefly. I deleted this profile and 4G worked fully