23-06-2018 07:34 AM - edited 23-06-2018 07:37 AM
I have gone onto my EE profile online because I am having 4G issues. (4G is showing on my phone but not working. I have checked carrier settings plus turned phone on and off.
Just moved to EE from O2 so as I can use my apple watch cellular.
Shocked to find I can't speak to anyone on a Saturday morning!
When I got onto my EE profile on the internet, I turned my 4G off. Now I cannot turn it back on. Please help?
My EE 4G is shocking and has been non existent since I moved over a few days ago. Initial impressions of EE - not good at all.
I have completed a network reset and also checked network coverage in my area - saying no issues.
23-06-2018 07:43 AM - edited 23-06-2018 07:46 AM
@Graham1983 You can speak to customer services on a Saturday but don’t forget like you that don’t work 24hours.
Is this device the device you used with O2 ? If it is have you deleted the O2 profile from the device that’s stopping the cellular connection ? You’ll find this in Settings at the bottom.
23-06-2018 07:52 AM
thanks for the reply.
I am using the device i used with O2. It's an iphone X.
I have deleted the O2 app.
How do I delete the O2 profile? I cannot find it in settings
23-06-2018 08:13 AM
@Graham1983 If you open Settings then General and scroll to the bottom do you see something like this
Ignore the writing to the right of this that says ios 12 beta as yours or not so that
by max1486 Tuesday