02-06-2017 10:19 AM
My 4G has suddenly stopped working, I'm in Italy st the moment and do not appear to be able to make calls or get any data unless I'm on wifi.
this happened in England before I left but was too busy to resolve and thought it might just be a glitch that day.... it's not !!!!
02-06-2017 10:34 AM - edited 02-06-2017 11:16 AM
Good morning @NigelPBetts63
Thanks for coming to see us all the way from Italy 🙂
I wonder, did you activate Roaming before you left the UK.
If not, I'd advise to please have a look at our Roaming with EE - What to do if you're having problems abroad post.
Some of the hints, tips and technical tricks as posted by @Karen_C could potentially help resolve this for you.
02-06-2017 10:42 AM
I am now not receiving any coverage at all and cannot make phone calls... and because you don't have a call centre I cannot resolve it
02-06-2017 10:50 AM
You can do this from an alternative mobile or landline number.
Have you tried to turn 4G off?
This information is from the post I showed in the previous message.
My phone shows No Service abroad, what do I do?
For help with any of these select your phone on our Phones and Devices Help pages.
Best of luck