by NigelPBetts63 Investigator
Investigator

4G not working

My 4G has suddenly stopped working, I'm in Italy st the moment and do not appear to be able to make calls or get any data unless I'm on wifi.

this happened in England before I left but was too busy to resolve and thought it might just be a glitch that day.... it's not !!!!

4 REPLIES 4
by
EE Community Support Team

Re: 4G not working

Good morning @NigelPBetts63

 

Thanks for coming to see us all the way from Italy 🙂

 

I wonder, did you activate Roaming before you left the UK.

 

If not, I'd advise to please have a look at our Roaming with EE - What to do if you're having problems abroad post.

 

Some of the hints, tips and technical tricks as posted by @Karen_C could potentially help resolve this for you.

 

Cheers

 

Richard

 

🙂

by NigelPBetts63 Investigator
Investigator

Re: 4G not working

Roaming was already in place and that does not explain why it was not working in U.K. 

by NigelPBetts63 Investigator
Investigator

Re: 4G not working

I am now not receiving any coverage at all and cannot make phone calls... and because you don't have a call centre I cannot resolve it

by
EE Community Support Team

Re: 4G not working

We do have a call centre @NigelPBetts63 and here are the details to please get in touch with our technical team.

 

You can do this from an alternative mobile or landline number.

 

Have you tried to turn 4G off?

 

This information is from the post I showed in the previous message.

 

My phone shows No Service abroad, what do I do?

 

  • Try re-booting your device

 

  • Do a manual network search in ‘settings’

 

  • Try turning 4G off in ‘settings’

 

For help with any of these select your phone on our Phones and Devices Help pages.

 

Best of luck

 

Richard

 

🙂

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