by Stgeorge123 Investigator
Investigator

4G not working since receiving notice of 80per cent data usage..

 
7 REPLIES 7
by Grand Master
Grand Master

Re: 4G not working since receiving notice of 80per cent data usage..

@Stgeorge123   Text BALANCE to 150, what does that he return message say ? 

by Stgeorge123 Investigator
Investigator

Re: 4G not working since receiving notice of 80per cent data usage..

Comes up saying 2G of 10G left...

Sent from my iPhone
by
EE Community Support Team

Re: 4G not working since receiving notice of 80per cent data usage..

Hi @Stgeorge123.

 

Welcome to the community.

 

Have you tried restarting the phone?

 

What phone are you using?

 

Jon

by Stgeorge123 Investigator
Investigator

Re: 4G not working since receiving notice of 80per cent data usage..

Yep tried turning off..Still not working..Using IPhone XR

Sent from my iPhone
by
EE Community Support Team

Re: 4G not working since receiving notice of 80per cent data usage..

Thanks @Stgeorge123.

 

Could you try a network reset on the phone?

 

This is done in Settings, General, Reset, then Reset Network Settings.

 

You won't lose any content from your phone, just saved WiFi passwords.

 

Jon

by Stgeorge123 Investigator
Investigator

Re: 4G not working since receiving notice of 80per cent data usage..

Thanks for help oddly seems to be working now..

Sent from my iPhone
by
EE Community Support Team

Re: 4G not working since receiving notice of 80per cent data usage..

That's great @Stgeorge123!

 

Thanks for letting us know 🙂

 

Jon

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