by benwornes
Visitor

4G not working on Snapchat to send snaps

I'm having an issue in which I am not able to send photo, video or text snaps on Snapchat using my mobile data.

 

I am confident that this is an EE issue because I have tried sending snaps whilst using my data on a VPN and that works, it is only when I am solely using my mobile data that I cannot send snaps.

 

Please note:

  • I have uninstalled and reinstalled the app many times and this has not succeeded.
  • I have also made sure that Snapchat is allowed to use mobile data under Settings -> Mobile Data ->, in fact, all of my apps are allowed to use data.
  • I recently upgraded to an iPhone 7 with a new contract but the same number and my data worked perfectly fine on my previous phone, iPhone 5s. I had to upgrade as the iPhone 5s would no longer turn on.

 

1 REPLY 1
by Grand Master
Grand Master

Re: 4G not working on Snapchat to send snaps

Hi @benwornes

 

Log into your account and ensure content filter is disabled.

 

Thanks




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