by loulou80

4G not supporting certain apps

My 4G still works but no longer supports Facebook, Instagram, FB messenger or to an extent WhatsApp. I was told last week this was a known fault and would be fixed within 3 days but still no joy. I can't send messages on messenger or pictures on what's app......feel like I'm paying for a service that is not being delivered. When will this be fixed?  

by Grand Master
Grand Master

Re: 4G not supporting certain apps

@loulou80  Log into your Online EE account and change content lock from strict to off and restart the device then change your content lock back to off. 

by Grand Master
Grand Master

Re: 4G not supporting certain apps

@loulou80  : Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Profile closed
Not applicable

Re: 4G not supporting certain apps

Hi @loulou80 


If you have the My EE app ? you should be able to "DEACTIVATE" your content lock settings from there as well!





EE Community Support Team

Re: 4G not supporting certain apps

Good Afternoon @loulou80


Thanks for coming to the community.


If you can try the advice given and let us know how you get on that would be great 🙂


Hope to hear back from you soon.



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