by loulou80
Explorer

4G not supporting certain apps

My 4G still works but no longer supports Facebook, Instagram, FB messenger or to an extent WhatsApp. I was told last week this was a known fault and would be fixed within 3 days but still no joy. I can't send messages on messenger or pictures on what's app......feel like I'm paying for a service that is not being delivered. When will this be fixed?  

4 REPLIES 4
by Grand Master
Grand Master

Re: 4G not supporting certain apps

@loulou80  Log into your Online EE account and change content lock from strict to off and restart the device then change your content lock back to off. 

by Grand Master
Grand Master

Re: 4G not supporting certain apps

@loulou80  : Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF

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by Profile closed
Not applicable

Re: 4G not supporting certain apps

Hi @loulou80 

 

If you have the My EE app ? you should be able to "DEACTIVATE" your content lock settings from there as well!

 

Thanks

 

BustaCrabb

by
EE Community Support Team

Re: 4G not supporting certain apps

Good Afternoon @loulou80

 

Thanks for coming to the community.

 

If you can try the advice given and let us know how you get on that would be great 🙂

 

Hope to hear back from you soon.

 

Leanne.

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