by Claire1991
Explorer

4G isn't working even though I have plenty data left in my phone. Help!

 
3 REPLIES 3
by
EE Employee

Re: 4G isn't working even though I have plenty data left in my phone. Help!

Hi @Claire1991 and welcome to the community.

 

So I can try and assist, please may I know which type of phone is it that you are using as we will try to assist in troubleshooting.

 

Many thanks,

 

Lee

by Claire1991
Explorer

Re: 4G isn't working even though I have plenty data left in my phone. Help!

My phone is a Samsung galaxy A3. My partners with EE too and his isn't working either. His phone is a Huawei P9. Wondering if it's maybe our area. Thanks

by
EE Employee

Re: 4G isn't working even though I have plenty data left in my phone. Help!

Hi  @Claire1991

 

Please do pop your details into the status checker, if no error is being shown please do let me know your postcode and I can do some further checks.

 

Many thanks,

 

Lee

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