by Anne46 Contributor
Contributor

4G is not showing on my Samsung phone

Up until today 4G was showing on my Samsung A5 phone, it has disappeared.  When I go to Mobile Networks under 'Network Mode' it just shows: LTE/3G/2G (auto connect), 3G/2G (auto connect), 3G only, 2G only.

1 SOLUTION

Accepted Solutions
by Brilliant Contributor
Brilliant Contributor
Solution

Re: 4G is not showing on my Samsung phone


@Anne46wrote:

I've discovered what's happening. I switch wifi off at night, when I switched it off last night the 4G ligo showed, when I switched wifi back on this morning the 4G logo disappeared. Having said that the 2 little arrows are showing but without the 4. It's odd though as previously my phone would have the wifi and 4G logo showing at the same time.


Have you turned off download booster off as this would show both.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
12 REPLIES 12
by Grand Master
Grand Master

Re: 4G is not showing on my Samsung phone

LTE is just another term for 4G.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Brilliant Contributor
Brilliant Contributor

Re: 4G is not showing on my Samsung phone

Did you have a software update today?

 

Between Android 6 and 7 Samsung changed what it said from 4G/3G/2G to LTE/3G/2G


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Anne46 Contributor
Contributor

Re: 4G is not showing on my Samsung phone

I meant 4G isn't showing at the top of the screen next to the wifi 'icon.' (Though I didn't know LTE was another name for 4G). I know sometimes if reception is poor it won't be there but I've never had the problem at home before. Currently I have 2 bars showing for reception and still no 4G.

by Brilliant Contributor
Brilliant Contributor

Re: 4G is not showing on my Samsung phone

Check the network status page. There may be an issue with the last at your home address.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: 4G is not showing on my Samsung phone

Hello there @Anne46

 

Thanks for posting on the community.

 

Do we have any network problems showing in your area?

 

If not, can you try rebooting your phone and see if this works for you?

 

Speak soon, Leanne 🙂

by Anne46 Contributor
Contributor

Re: 4G is not showing on my Samsung phone

I've discovered what's happening. I switch wifi off at night, when I switched it off last night the 4G ligo showed, when I switched wifi back on this morning the 4G logo disappeared. Having said that the 2 little arrows are showing but without the 4. It's odd though as previously my phone would have the wifi and 4G logo showing at the same time.

by Grand Master
Grand Master

Re: 4G is not showing on my Samsung phone

Mobiles when on Wifi do not usually show the mobile signal type & strength except for the 1st few secs. it takes to connect to WiFi.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Brilliant Contributor
Brilliant Contributor
Solution

Re: 4G is not showing on my Samsung phone


@Anne46wrote:

I've discovered what's happening. I switch wifi off at night, when I switched it off last night the 4G ligo showed, when I switched wifi back on this morning the 4G logo disappeared. Having said that the 2 little arrows are showing but without the 4. It's odd though as previously my phone would have the wifi and 4G logo showing at the same time.


Have you turned off download booster off as this would show both.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Anne46 Contributor
Contributor

Re: 4G is not showing on my Samsung phone

Not intentionally, I've never heard of download booster. Where do I access it?

by Anne46 Contributor
Contributor

Re: 4G is not showing on my Samsung phone

I found download booster, it was off. I've switched it on now and 4G is now showing. Thanks.

by Brilliant Contributor
Brilliant Contributor

Re: 4G is not showing on my Samsung phone

Glad to have helped 🙂


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: 4G is not showing on my Samsung phone

Glad you got the help you needed @Anne46

 

Come back to the community anytime 🙂

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