by aussiekanga Investigator
Investigator

4G in Turkey not working

Hello,

 

I am a PAYasYouGo EE customer. I have turned on my data and roaming, however the 4G network does not seem to be working here in Turkey. Is there something else I can try to get it working?

 

Thanks

9 REPLIES 9
by Star Contributor
Star Contributor

Re: 4G in Turkey not working

EE does not have Turkey listed on their 4G roaming countries list.

Are you having problems with using data on 3G?

by aussiekanga Investigator
Investigator

Re: 4G in Turkey not working

It says 4G on the phone but either way the data isn't working.. help! 

by
EE Community Support Team

Re: 4G in Turkey not working

Hello there @aussiekanga

 

Welcome back to the community.

 

What phone are you using?

 

Also what happens when you try and use the internet?

 

Thanks, Leanne.

by aussiekanga Investigator
Investigator

Re: 4G in Turkey not working

iPhone 6s. 

 

Nothing happens. 

by
EE Community Support Team

Re: 4G in Turkey not working

Thanks for coming back to me @aussiekanga

 

If you go into Settings > Mobile Data 

 

Do you have Data Roaming On?

 

Speak soon 🙂

by aussiekanga Investigator
Investigator

Re: 4G in Turkey not working

Of course I have it turned on, that's why I need help because the data isn't working despite it being on! All other network providers are not working either. 

Highlighted
by
EE Community Support Team

Re: 4G in Turkey not working

Thanks for coming back to me @aussiekanga

 

What happens when you click on this link http://add-on.ee.co.uk/

 

Thanks, Leanne.

 

 

 

 

by aussiekanga Investigator
Investigator

Re: 4G in Turkey not working

Thanks Leanne! That was really helpful. Looks like I need to buy the add on roaming for turkey. 

 

Thanks heaps!

by
EE Community Support Team

Re: 4G in Turkey not working

Hi @aussiekanga

 

Thanks for getting back to @Leanne_T

 

Here are the Roaming costs for Turkey should you want to have a look.

 

Enjoy Turkey, I was there is September and I loved it.

 

Richard

 

🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions