by Taraswart
Explorer

4G connection issues

I recently ended my 2 year contract and have changed to sim only using the same SIM card. Since then I haven't been able to connect to 4G. Is there any reason for this? I'm on a 4GEE plan so there's no issues there. Any advice would be greatly appreciated.

3 REPLIES 3
by Grand Master
Grand Master

Re: 4G connection issues

Have you consulted the Coverage checker ?

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by Profile closed
Not applicable

Re: 4G connection issues

Do you previously get 4G with your old plan?

 

If so, it sounds like it may be an account provisioning issue, which customer service should be able to sort out for you.

by Taraswart
Explorer

Re: 4G connection issues

Seems like that's what the issue was. All sorted now - thank you! 

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