28-08-2019 09:43 PM
95% of the time my 4G router works for my broadband. However it does cut out and I have to power on / off to reconnect which does work. Would an external booster help to avoid the cut outs and if so which one?
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28-08-2019 10:05 PM
Are these cut outs when your router is in sleep mode?
28-08-2019 10:16 PM
By sleep mode I mean when it's inactive and not in use. Do you find after these periods you have the cut out problem?
Or does it happen randomly when it's in use?
I'm trying to establish when it cuts out.
Do you have the white box modem or yellow one?
28-08-2019 10:21 PM
It's the white box and seems to fail when not in use. I moved the router up the wall and seemed to get a slightly better signal and it seemed to work more reliably, only failing once a week.
28-08-2019 10:32 PM
You have the good router. You can get an areal for that box which will improve performance. Give EE a call tomorrow about it.
As for the cut out, this is as I assumed when the box sleeps (it's not in use). It's a common problem which I don't believe EE has fixed, because you cannot disable this mode from the settings menu.
28-08-2019 10:44 PM
My issue now is that I don't know if my problem is due to the sleep issue (doesn't seem to automatically start up again) or whether the signal drops to 3G and cuts out? A bit annoyed as I spoke to EE earlier in the year and they stated I probably didn't have enough signal and shouldn't have been sold the router...
I'll enquire about the aerial tomorrow.
28-08-2019 11:12 PM
It's definitely the sleep issue which causes the router to stop. It used to have the same/similar firmware as the yellow mobile routers, which makes sense in those as they are powered by battery.
The aerial will improve your signal.
Let us know how you get on.
by max1486 Tuesday