by Jannu97 Investigator
Investigator

40Gb data allowance increased to 80Gb

Hi

 

I was on 40Gb allowance with unlimited minutes and text messages but suddenly my data limit has increased to 80Gb which can be seen by using EE app. 

 

Is there any changes in the given data allowance by EE ?

 

Thanks 

Sufyan 

10 REPLIES 10
by Ace Contributor
Ace Contributor

Re: 40Gb data allowance increased to 80Gb

Hello @Jannu97 have you upgraded or changed your plan recently? What day do your allowances normally refresh?

by Ace Contributor
Ace Contributor

Re: 40Gb data allowance increased to 80Gb

@Jannu97 Have you just removed the Apple Music add-on?

by Jannu97 Investigator
Investigator

Re: 40Gb data allowance increased to 80Gb

@tm90

 

No I haven't changed or upgraded anything. My allowance normally refresh on 4th of every month .... It says I have 36gb left out of 80gb ... which was a shock 

by Jannu97 Investigator
Investigator

Re: 40Gb data allowance increased to 80Gb

@chistery

 

I'm using Samsung galaxy s8 plus, and never activated any apple music add ons ... if they were already over there then I don't know 

by Ace Contributor
Ace Contributor

Re: 40Gb data allowance increased to 80Gb

If you log in via a browser to MyEE, do you see the same thing?

by Jannu97 Investigator
Investigator

Re: 40Gb data allowance increased to 80Gb

@chistery 

 

There is an error displayed on EE website 

 

Sorry, we're having trouble showing this right now. To find out how much data you have left, text AL to 150.  More ways to get in touch >

by
EE Community Support Team

Re: 40Gb data allowance increased to 80Gb

Hi @Jannu97

 

Thanks for coming to see us in community 🙂

 

I can see @tm90 and @chistery have helped you so far.

 

I'd advise to speak with customer services as this is going to need account access.

 

Please come back and let us know how you get on.

 

Thank you

 

Richard

 

🙂

by Ace Contributor
Ace Contributor

Re: 40Gb data allowance increased to 80Gb

It's happened to me too! This morning the app said 29.9 of 30GB, now it says 30 of 60GB!

 

MyEE is correct, saying 30 of 30GB!

 

Odd! I'll leave it and see what happens.

by Ace Contributor
Ace Contributor

Re: 40Gb data allowance increased to 80Gb

Out of curiosity is http://add-on.ee.co.uk correct?

by Ace Contributor
Ace Contributor

Re: 40Gb data allowance increased to 80Gb

@tm90 Yes it is.

 

My allowances restart on the 2nd, but MyEE is now saying the 3rd. The name of the 30GB add-on has changed this month too, so maybe something is happening in the back end somewhere.

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