by ellie_suttie_
Explorer

3g and 4g wont work yet i have 5GB of data left why ?

the past week or 2 i havent been able to use any mobile data, ive checked my account and it says i still have 5GB left. Ive tried resetting network settings multiple times yet my data still wont work and i need it for travelling south next weekend can anyone help ?

9 REPLIES 9
by
EE Employee

Re: 3g and 4g wont work yet i have 5GB of data left why ?

Hi and welcome to the Community @ellie_suttie_

 

So I can try and assist, please may I know what device it is that you are using?

 

Many thanks,

 

Lee

by ellie_suttie_
Explorer

Re: 3g and 4g wont work yet i have 5GB of data left why ?

the iphone 6s

 

by Grand Master
Grand Master

Re: 3g and 4g wont work yet i have 5GB of data left why ?

@ellie_suttie_  Have you tried putting your postcode in TO THIS just to see if there is a network issue in your area. ? 

by ellie_suttie_
Explorer

Re: 3g and 4g wont work yet i have 5GB of data left why ?

Yes I have , there was no known errors in the area

 

by
EE Employee

Re: 3g and 4g wont work yet i have 5GB of data left why ?

Hi @ellie_suttie_

 

Is your data not working anywhere you go?

 

In the corner next to the signal bars is it displaying 3g or 4G?

 

Many thanks,

 

Lee

by ellie_suttie_
Explorer

Re: 3g and 4g wont work yet i have 5GB of data left why ?

it doesnt work anywhere i go , it displays 3g

by
EE Employee

Re: 3g and 4g wont work yet i have 5GB of data left why ?

Hi @Ellie_suttie

 

If you go to settings - mobile data - is the mobile data toggle on green?

 

If you scroll down the same page are all the apps that you want to use toggled green?

 

We may need to get you through to customer services if this is all green, may I know if you are using an EE personal or business account?

 

Many thanks,

 

Lee

by ellie_suttie_
Explorer

Re: 3g and 4g wont work yet i have 5GB of data left why ?

all toggles are green and I use it as a personal account.

by
EE Employee

Re: 3g and 4g wont work yet i have 5GB of data left why ?

Hi @ellie_suttie_

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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