by Andrews Investigator
Investigator

3G NOT WORKING ON MY PHONE

Hi can anyone help . I am on pay and go and am using a unlocked stk phone. I have data to use, but my phone will not connect using 3G. My data is turned on on my phone. when I try to connect using 3G I get message saying data is turned off, but it is actually turned on. the phone will only use 3G.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: 3G NOT WORKING ON MY PHONE

Hi @Andrews,

 

Welcome to the EE Community.

 

Which phone model is it?

 

Thanks

 

James

8 REPLIES 8
by Andrews Investigator
Investigator

Phone not connecting to 3g network

hi

 Can anyone help I am using a stk unlocked phone and my data  is turned on, but when I try to connect through 3g network, I cannot get a connection and get message saying my data is turned off but it is on.

by Grand Master
Grand Master

Re: 3G NOT WORKING ON MY PHONE

Are you in UK?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Andrews Investigator
Investigator

Re: 3G NOT WORKING ON MY PHONE

I AM IN THE UK YES

by Grand Master
Grand Master

Re: 3G NOT WORKING ON MY PHONE

Can you make & receive calls & texts?

 

Have you checked the Network Status Checker there & logged the problem?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team
Solution

Re: 3G NOT WORKING ON MY PHONE

Hi @Andrews,

 

Welcome to the EE Community.

 

Which phone model is it?

 

Thanks

 

James

by Andrews Investigator
Investigator

Re: 3G NOT WORKING ON MY PHONE

Hi James

 

 I am using a unlocked STK EVO 2 PHONE

by Andrews Investigator
Investigator

Re: 3G NOT WORKING ON MY PHONE

Yes

by
EE Community Support Team

Re: 3G NOT WORKING ON MY PHONE

Thanks @Andrews.

 

Are you able to try your SIM card in a different phone to see if the data works?

 

This will help us to narrow down the root cause of the issue.

 

Jon

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