by mrandmrschapman
New Member

1gb add-on still being charged

I bought a 1 gb add on and then cancelled it via text the following month. I am still being charged and it is still showing up under the add on section of my bill and it won't let me cancel it online and it hasn't cancelled it via text. Please advise.

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: 1gb add-on still being charged

Hello @mrandmrschapman sorry to hear you are unable to remove the add on from your account yourself. Since you have tried both text and online and neither seem to be working for you please call customer service on 150 from EE phone or 07953 966 250 from any other (lines open at 8am) who can process this for you. If you are a personal pay monthly customer on an EE plan you can also log in to MYEE online and click the popup box when available to speak to live chat. 🙂 
1 REPLY 1
by Profile closed
Not applicable
Solution

Re: 1gb add-on still being charged

Hello @mrandmrschapman sorry to hear you are unable to remove the add on from your account yourself. Since you have tried both text and online and neither seem to be working for you please call customer service on 150 from EE phone or 07953 966 250 from any other (lines open at 8am) who can process this for you. If you are a personal pay monthly customer on an EE plan you can also log in to MYEE online and click the popup box when available to speak to live chat. 🙂 

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