by carmindow
Visitor

10MB add on

Hi, with my home broadband I have a data add on which applies to my mobile. I have had to renew my mobile contract and since then the add on hasn't not worked. Who can I contact to try to get this working? 

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: 10MB add on

Hello @carmindow sorry to hear you are having problems with your extra data allowance. Please call (mobile pay monthly) customer service on 150 from your EE phone or 07953 966 250 from any other who can access the account and look into this for you. 

If you are a personal pay monthly customer on an EE plan you can also log in to MYEE online and click the popup box when available to speak to live chat. 🙂
2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: 10MB add on

Hello @carmindow sorry to hear you are having problems with your extra data allowance. Please call (mobile pay monthly) customer service on 150 from your EE phone or 07953 966 250 from any other who can access the account and look into this for you. 

If you are a personal pay monthly customer on an EE plan you can also log in to MYEE online and click the popup box when available to speak to live chat. 🙂
by Grand Master
Grand Master

Re: 10MB add on

Do you still have EE Home BB? As long as you do you should retain your mobile boost.

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