23-05-2018 01:12 PM
It is urgent as I am visiting UK... I bought an EE SIM card @ Heathrow airport, but the 10GB data cannot work! It says "unfortunately you are not eligible for this offer...". Could anyone help investigate into this?
Solved! See the answer below or view the solution in context.
23-05-2018 01:51 PM
23-05-2018 01:05 PM
Hi @Christopher_G, I got the same problem! I bought the SIM card @ heathrow airport and 10GB data cannot work! It says "unfortunately you are not eligible for this offer". Could you investigate into this? It seems a pretty common problem. Thanks!
23-05-2018 01:51 PM
23-05-2018 02:05 PM - edited 23-05-2018 02:06 PM
Hi @Lee_H, I have used up 500mb but the 10GB does not apply automatically. Could you please look into this? Thanks!
23-05-2018 05:10 PM
My apologies, but I need help as well. I've bought the card from a reliable source in Singapore, and has successfully activated the 10Gb free data upon texting the code. However, I had just received a message telling me that I have use 80% of my data and have 500 mb remaining, unable to check the actual amount of data I have used. However, I had received a confirmation message telling me that the 10 Gb of data is activated already.
May i ask if the data only pertains to usage within the UK, and not the EU? I am currently travelling in Norway, and has used the previous data in this manner as well.
Looking forward to your reply.
24-05-2018 07:59 AM - edited 24-05-2018 02:42 PM
24-05-2018 02:16 PM - edited 24-05-2018 02:42 PM
25-05-2018 06:32 PM
Many apologies for bringing this up again, but the 10gb has evidently not kicked into usage as I am now left with no data on that card. I've received the message "You have used all the data from your pack. To stay connected get an add-on by texting ADD DATA to 150 or get your next pack now by texting ALL PACKS to 150."
Is it possible to look into the issue for me again?
13-06-2018 11:29 AM
Hi MR. Lee,
I also met the same problem that I can't get extra free 10GB, I bought the SIM card at LHR airport.
Thanks for your support.
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