21-11-2018 07:30 PM
Hello, I purchased two SIM cards for my wife and myself from Glasgow Airport for the 10 GB package. However, the "LHR10" code does not work. When I try to enter it, I receive the following message: "Unfortunately you are not eligible for this offer. Please check you have an active Pay As You Go pack and have called, text or used data during the lifetime of your pack." Both of us have already used up all 500 MB of initial data and we're stranded now. How do we activate the LHR10 code? I see that many other people in the community have encountered the same difficulties, but I cannot find a solution. Thank you in advance.
22-11-2018 09:50 AM
Yes we are both affected and have received the same message. I have tried contacting customer service by chat but was informed that they are not trained to help me. I tried contacting them by phone, but an automated message said that I would be charged 25 p/minute.
23-11-2018 08:22 AM
I called customer service and they were not able to help me. They have advised me to go to an EE store. This is very frustrating. I do not recommend anyone purchasing the 10 GB SIM card. As I read through this message board, it seems like I'm not the only one affected. This is a recurrent problem for others too. I feel really ripped off.
23-11-2018 09:40 PM
I just wanted the public to know that despite me trying for the last week multiple times (by phone, online chat, and the forum), EE has not been able to help me. I leave the UK tomorrow so it won't be feasible for the problem to be remedied. I was only able to really use the SIM card for the first couple days after it was purchased before the 500 MB data was depleted, and I never received the 10 GB as advertised on the package. The last week has been wasted. It's been a disappointment that I spent £50 for 2 SIM cards that were essentially non-functional. My wife and I do not recommend EE and we were ripped off. It was the worst part of our holiday trip. This is the most disatisfying experience I have had with a cell phone carrier in the UK and I have traveled here more than a dozen times before.
24-11-2018 08:26 AM
24-11-2018 08:29 AM
Yes, I am on the way to the airport now. I was advised to go to the EE store last evening around 8 pm after a week of inquiry. I was asked to go to the EE store when it opened this morning. It was pointless to ask me to go to the store minutes before my departure.