topic Re: Very poor tech support in Small Business

Very poor tech support

Edseyfried — Mon, 05 Oct 2026 16:41:58 GMT

Is anyone else getting frustrated with the worsening service from EE? - not just technical support but across the support of support - I am currently on hold. - more than one hour since trying to sort out a problem that caused me severe, and costly, problems -

the line to the tech support, presumably in India, was so poor he had to call be back three times and still it was intelligible through line quality

it was only by threatening to leave EE that I got to speak to anyone

surely this is a breach

Re: Very poor tech support

Chris_B — Tue, 06 Oct 2026 07:19:16 GMT

@Edseyfried It’s all UK based. What’s the issue as you don’t say.

Re: Very poor tech support

Chris_S — Wed, 07 Oct 2026 07:39:37 GMT

Hi @Edseyfried,

I can understand that you'd be frustrated when you contact us about an issue only to find the call quality is worse than you'd expect.

If you're happy to share a little more about the issue itself, someone may be able to offer advice or point you in the right direction.

If your complaint is about the service you've received, you can also make a complaint with us.

Chris S

Re: Very poor tech support

JollyJackTar — Wed, 07 Oct 2026 10:41:31 GMT

I think that calling it 'Very Poor Service' is a bit of an understatement..... I find it nearly impossible to get into contact with any one. The Automated Reply service makes it very obvious that we have to navigate one of the worst websites I've ever seen and 'fix it yourself'. Not what I'd describe as being 'committed to excellent customer service'.

Re: Very poor tech support

Ali_A — Thu, 08 Oct 2026 12:52:47 GMT

Hi @JollyJackTar

Please visit our Contact us | EE page for details on how to get in touch.

If you want to bypass the visual menu service, just press option 2 as the very first option. You'll be taken through the traditional menu to reach a guide.

Ali