Confusion over myEE Business plan,2numbers on account,and wrong contract detais

energising — Sun, 12 Jul 2026 19:49:14 GMT

Hello,
I need help understanding my EE Business account.
It shows two mobile numbers, and one of them appears to have this plan:
• Apple iPhone 16 Pro Max
• Business All Rounder Promo SIM ULTD 24M £30
• Start: 10 Jul 2026
• End: 10 Jul 2028
But I have only ever ordered SIM-only plans, never a handset contract. In a chat with EE, I was first told I had previous month details, and later I was told the monthly price was £22.00 until 30 March 2027. So the information does not match.
Could someone please explain:
• why two numbers appear on the same account,
• why a phone model is shown in a SIM-only order,
• which plan is the correct active one,
• why the price is different in chat and in the account,
• and whether the correct contract can be sent to me by email. Thanks🤝

Re: Confusion over myEE Business plan,2numbers on account,and wrong contract detais

XRaySpeX — Sun, 12 Jul 2026 19:55:15 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

What does your own records & bank a/c show about your orders from EE?

topic Confusion over myEE Business plan,2numbers on account,and wrong contract detais in Small Business

Confusion over myEE Business plan,2numbers on account,and wrong contract detais

Re: Confusion over myEE Business plan,2numbers on account,and wrong contract detais