topic Re: Message us not working in Small Business

Message us not working

BillTait — Sat, 04 Jul 2026 10:04:44 GMT

Anybody know why the “Message Us” option on the App isn’t working. It gives a white screen with the word “Blocked” in the left hand corner.

Re: Message us not working

Chris_B — Sat, 04 Jul 2026 11:19:26 GMT

@BillTait It’s working for me. Just to check as you’ve posted in the small business part of the forum. Are you a small business customer on contract and you are not using PAYG.

Re: Message us not working

Michael_D — Sun, 05 Jul 2026 12:45:16 GMT

Hi @BillTait

If you do have a business account, the chat option would usually appear on the Contact EE Business page under the help button.

For personal pay monthly contract customer, it would be available in the EE app. If you aren't seeing this, try to uninstall and reinstall the app.

Michael