Lack of invoices and access to online account

Basillfawlty — Sat, 23 May 2026 06:20:23 GMT

The lack of online access to my account is now becoming intolerable and does not comply with UK law for Business

Legal Position
As a supplier of services, you are required to issue valid invoices in accordance with UK law, including: VAT Act 1994 & VAT Regulations 1995. Where VAT is charged, a valid VAT invoice must be provided, containing prescribed information (including VAT number, supply details, and accurate charges). Consumer Rights Act 2015 / Supply of Services principles
Services must be provided with reasonable care and skill, and billing must be transparent and accurate. Companies Act 2006 (where applicable to business accounts). Requires proper record-keeping and financial transparency in business transactions. Your failure to provide correct invoices places me in a position where I am unable to:

Verify charges
Maintain accurate financial records
Meet any applicable accounting or tax obligations

Re: Lack of invoices and access to online account

Schockwave — Sat, 23 May 2026 14:08:54 GMT

@Basillfawlty , can you please explain why you cannot access your invoices online?

Are you not able to log into your account via the website or app? if that is the case, I would advise you to speak to customer service so that they can reset your account. We have no way of doing it here.

VAT is only available with a business account, not personal account. Do you have a business account?

If you want to see your VAT, then you would have to change to a business account, if you are not already on a business account. Have just seen, you do have a business account, I would advise you to ring customer service, if you are unable to log-in to your account to see your bills and ask them to reset your account.

topic Lack of invoices and access to online account in Small Business

Lack of invoices and access to online account

Re: Lack of invoices and access to online account