topic Re: Direct Debit taken after manual payment – did I pay twice? in Small Business

Direct Debit taken after manual payment – did I pay twice?

Seowon — Fri, 06 Mar 2026 10:09:38 GMT

Hi, I have a question about my bill.

I normally pay my EE bill by Direct Debit every month. However, last time I manually paid the bill in the EE app because I thought it hadn’t been paid yet.

Today, £27.80 was still taken from my account by Direct Debit.

Does this mean I’ve paid twice for the same bill? If so, will the extra payment be refunded automatically or credited to my account?

Thanks in advance.

Re: Direct Debit taken after manual payment – did I pay twice?

XRaySpeX — Fri, 06 Mar 2026 10:25:07 GMT

If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.