topic Re: Samsung Watch Ultra and Google Pixel 8 Pro in Small Business

Samsung Watch Ultra and Google Pixel 8 Pro

Mellington — Fri, 25 Apr 2025 11:40:16 GMT

So I have just spent over an hour going through trying to get my new watch mobile plan to work. Having been passed through three people the EE support team tell me that the phone and watch are not compatible, Samsung's side clearly states that it is. All of the other functions work, just not a mobile plan where I have the message that EE don't provide watch plans and error code -1.

Has anyone had this problem?

Re: Samsung Watch Ultra and Google Pixel 8 Pro

Ali_A — Tue, 29 Apr 2025 15:48:32 GMT

Hi @Mellington

Welcome to the Community

While the Pairing or Samsung watches is possible with the Pixel, we only support the mobile plan connection of Samsung Watches when paired with Samsung mobile phones only.

Ali

Re: Samsung Watch Ultra and Google Pixel 8 Pro

Sheldor — Mon, 26 May 2025 10:53:12 GMT

I have had my Samsung watch paired through my Google phone on EE business for 2 years!?

It took them a while but someone there did it,

I am just about to go through the same rigmarole for the new ultra watch

Re: Samsung Watch Ultra and Google Pixel 8 Pro

MartinH99 — Wed, 03 Dec 2025 17:13:12 GMT

Tried to install a SIM on a Samsung classic watch 8 using an honour v5 phone and got the same -1 error. Transferred the watch to a Samsung phone and tried again to install and everything worked fine. I then had to transfer back to the honour phone and now all is working. The whole thing took quite a while but eventually the result is ok. EE did not seem to be aware that this problem exists although I did find other people with the same issue in the community.