topic Re: Cannot see bills in Small Business

Cannot see bills

Ly28 — Mon, 01 Sep 2025 11:06:13 GMT

I am unable to view my bill on app or on laptop. I recently changed my acc from personal to company for accountability. I have spoken to EE customer service support through Help section various times 6/7 times. Each time they tried to resolve it but could not. EE stores couldn’t help too EE Explained to me that there was a breach in security and for thousands of customers they put stop to view bills. They take the funds each month. Made me change email passwords but nothing helped. In the end told me to wait will

Re: Cannot see bills

Michael_D — Mon, 01 Sep 2025 13:20:17 GMT

Hi @Ly28

Welcome to the community.

I can understand your frustration at not being able to see the bills, especially when it is for a business account.

What is happening when you login? Do you see any other account details or can you not see anything at all?

Michael

Re: Cannot see bills

Ly28 — Mon, 01 Sep 2025 15:45:31 GMT

Hi Thank you for responding

when I click -manage tab- there is no option for view bill

Re: Cannot see bills

Michael_D — Mon, 01 Sep 2025 15:58:56 GMT

Thanks @Ly28

Are you able to see other account details such as the plan and add-ons when you select Manage?

Is there an option for viewing the bill on the home screen when you login to the app or the website?

Michael

Re: Cannot see bills

Ly28 — Mon, 01 Sep 2025 17:25:29 GMT

No option anywhere to view the bill

Sent from Lily's iPhone

Re: Cannot see bills

Ali_A — Tue, 02 Sep 2025 11:51:42 GMT

HI @Ly28

I'd recommend giving our business Customer Care team a call, who'll be able to raise a support ticket for the issue you're facing with your online account.

And in the mean time they'll also be able to issue paper invoices, so you have the full bill details needed for your business.

Ali

Re: Cannot see bills

Ly28 — Tue, 02 Sep 2025 12:34:37 GMT

Hi Ali

Thank you I will call them.

Hope this time they find a solution. As each time they raise their hands after a few suggestions which do not resolve the issue. Been with EE always!! first time this experience.

regards