topic EE App in Small Business

EE App

waltersoftly — Wed, 07 May 2025 19:55:55 GMT

Has anyone actually managed to link their phone number to the App so that they can download invoices digitally ?
I’ve been a customer since December and have spent hours on the phone to India and nothing ever gets sorted.

I have finally just today had a phone call from a British call centre who admitted that the App is broken, has been for month and there’s no immediate fix so the only option I have is to get paper bills sent every month or to ping over an email and actually ask for a bill to be sent. It’s quite comical actually. Oh yes, I have the phone call explaining this saved as proof.

Re: EE App

Schockwave — Wed, 07 May 2025 20:07:17 GMT

Hello @waltersoftly ,

Welcome to the community,

All calls to EE are in the UK, none are in India, just to let you know.

It appears that new customers are the ones having problems, as I have been a customer for almost 30 years and have no problem with the app. Sorry you and others are having this problem.

Re: EE App

waltersoftly — Wed, 07 May 2025 20:26:16 GMT

It’s been going on for a long time. I’ve been told that it’s been happening for over a year by one Lady in the technical team which rings true with many of the EE Business Trustpilot reviews.

incidentally, I wish I would have read the reviews before becoming a customer. If I was told that EE were happy to have me as a customer but it would take in excess of six month and the development of a new App which could be many further months down the line, I would never have agreed to becoming a customer. The very basic service of any business customer cannot be met. It’s beyond ridiculous. EE aren’t even a company.

edit: I just checked- many customers have been having the same issues as far back as 2023 so this is certainly not just happening to new customers.

Re: EE App

waltersoftly — Wed, 07 May 2025 20:20:07 GMT

Link to Trustpilot.

https://uk.trustpilot.com/review/business.ee.co.uk

Re: EE App

waltersoftly — Wed, 07 May 2025 20:40:56 GMT

I’ve just spent ten minutes reading the countless problems people have been having getting their invoices. There is only one word to describe the service EE offers its business customers- Pathetic.

Re: EE App

Linzi_H — Thu, 08 May 2025 07:31:00 GMT

Hi @waltersoftly

Welcome to the Community.

I'm disappointed to hear you're having trouble viewing your business bills online. While it's great that the team has a workaround in place, I know it's not ideal.

I'd suggest that if you haven't already, Make a Complaint so that your concerns are escalated and a resolution reached.

Linzi

Re: EE App

waltersoftly — Fri, 09 May 2025 08:09:56 GMT

Thanks, I have made a complaint and will continue to be vocal about these issues if it helps others make the right decision when selecting a provider for their business.

what’s that you say, you need a monthly bill to put through your books?! Sadly this isn’t possible with an EE business account. I’m sat here with a big grin on my face with how funny that sounds.

Re: EE App

waltersoftly — Fri, 09 May 2025 08:11:31 GMT

And just to add, my thread has been marked with your reply as a solution but I can assure you there is no solution here and there won’t be a solution for months.

Re: EE App

Leanne_T — Fri, 09 May 2025 12:23:58 GMT

Hi there @waltersoftly

Thanks for coming back to us and letting us know you have opened a complaint.

I am sorry if this is going to take time to get resolved and the team will be working on a fix for the EE app problems you're facing. Once the team have an update for you they will be in touch to let you know.

The community team have no account access and the correct process would be to contact us for any account related issues, if anyone is facing a problem accessing the app and have tried everything suggested.

Thanks.

Leanne.

Re: EE App

waltersoftly — Sat, 10 May 2025 04:06:26 GMT

Hi Leanne

There is no fix I’m afraid and I have been told a new App is being worked on which as I’m sure you know isn’t something that happens quickly. Considering I have been an EE customer since December, many people have had issue far longer than myself.

Currently the workaround is me emailing someone from EE and saying ‘Please can I have my Bill’ every single month so I can add it as part of my monthly bookkeeping.

At this stage my only aim is to document this in the hope that I save at least one person from being sucked into the hassle of an account which I hope I have done by posting here and adding to the list of Trustpilot reviews.

Re: EE App

waltersoftly — Thu, 12 Jun 2025 11:28:08 GMT

This issue has now been fixed.
the issue began in December 2024 and was resolved on 11th June 2025

throughout that time I was unable to download my monthly bills in any way.

I contacted EE 50+ times either via phone call or email.

it’s unlikely I will renew my business contract with EE after the term ends and I have already taken out another 20+ business contracts with Vodafone instead after the initial billing issues with EE. Vodafone were able to provide me with monthly statements which was the only reason I went ahead. The business contracts manager at Vodafone actually laughed when I asked if he could guarantee I would be able to download my monthly bills because with EE business I wasn’t able to.

Re: EE App

waltersoftly — Thu, 12 Jun 2025 11:29:28 GMT

This reply is listed as a solution but I can assure you, at the time, this was in no way any type of solution to my query.

Re: EE App

Demirbas — Thu, 07 Aug 2025 22:44:01 GMT

We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section

Re: EE App

Demirbas — Thu, 07 Aug 2025 22:46:21 GMT

Ee is better ….

Re: EE App

Demirbas — Thu, 07 Aug 2025 23:28:17 GMT

Ee is better then all

Re: EE App

Susan19710 — Sat, 29 Nov 2025 09:04:12 GMT

Your apps is **bleep**-cant download bill -says i just joined-been with u for years . Totally disfunctional

Re: EE App

Leanne_T — Sat, 29 Nov 2025 11:29:52 GMT

Hi there @Susan19710

Thanks for posting on the community.

Have you tried linking your details in the app? You can find help on doing this in our Linking Your EE Products page.

If you've tried this and still unable to view and download the bills, please get in touch with our technical support guides and they can get this looked into for you.

Leanne.