topic Re: Invoice for a new handset in Small Business

Invoice for a new handset

chedlee — Tue, 18 Mar 2025 18:57:34 GMT

Hi, we just bought a SIM only handset from the EE online shop and when I tried to obtain an VAT invoice/receipt in order to reclaim the VAT through my company I was told that EE don't do them.

I find this bizarre. If I bought it in a shop I would get a till receipt (with valid VAT references) but not for an online purchase.

How do other business users get round this or does everyone buy their phones through their contract?

Re: Invoice for a new handset

Ali_A — Wed, 19 Mar 2025 14:19:27 GMT

Hi @chedlee

Which prefix did your order number begin with - XKO , EE or SO0?
(please don't list your full order number here)

For orders from our Online Shop beginning XKO please give our Customer Service a call where a team can check the options for you.

Or orders beginning SO0- from our online store visit Store EE | My Invoice for further help.

Ali

Re: Invoice for a new handset

chedlee — Wed, 19 Mar 2025 14:26:37 GMT

Hi Ali, the order number begins with EE.

Thanks

Re: Invoice for a new handset

Ali_A — Wed, 19 Mar 2025 14:34:20 GMT

@chedlee

Please contact our EE Electronics and Subscriptions team on 0800 0790 062

Ali

Re: Invoice for a new handset

chedlee — Wed, 19 Mar 2025 14:43:56 GMT

Thank you for your response and attempt to help in this.

Apparently EE are not legally able to provide a VAT invoice for anything purchased in the way we bought this as it is not intended for sale to business. Still makes absolutely no sense whatsoever to me and I doubt anyone will fully explain to my satisfaction.

I just won't buy anything from EE again.

Not sure how we close this off as there is no solution to this problem it seems.

Re: Invoice for a new handset

Ali_A — Wed, 19 Mar 2025 15:48:51 GMT

Thanks for keeping us updated @chedlee

Sorry the team were unable to provide what you were looking for.

There is no need to mark as a solution to the post if there isn't one. It will close automatically.

Ali