topic Re: WhatsApp keeps stopping in Small Business

WhatsApp keeps stopping

NickTT — Mon, 03 Mar 2025 15:07:31 GMT

My WhatsApp keeps stopping. I've followed all technical advice. I'm now referred to my service supplier in case its a problem with EE. Has anyone had this experience and resolved it? If so, how?

Re: WhatsApp keeps stopping

bristolian — Mon, 03 Mar 2025 15:26:21 GMT

In what way does your WhatsApp "keep stopping", and what technical advice have you followed? You've not said.

EE is a mobile network operator and their only involvement in any third party app is to provide a mobile internet connection on your phone - is this working for other functions?

Does your WhatsApp still "keeps stopping" when you're connected to the internet using WiFi? That would rule out a mobile network issue at a stroke.

Re: WhatsApp keeps stopping

NickTT — Mon, 03 Mar 2025 15:34:44 GMT

I take your point. However I'm now with technical support. They recognise the problem and are helping to address it. I'll keep you posted!

Re: WhatsApp keeps stopping

bristolian — Mon, 03 Mar 2025 15:39:17 GMT

EE's network technical support are not customer-facing, EE-CS can help with network issues.

Who is "they" and what problem have they identified?