topic Re: What happened to EE Support? in Small Business

What happened to EE Support?

annejanz — Mon, 27 Jan 2025 10:16:31 GMT

I've been a Small Business customer for years now and didn't have the intention to leave yet. I just got off a chat with a pre-sales person about upgrading but he or she (didn't give a name which is odd too) just stopped responding. I noticed a decline in customer focussed support before, but this has made me decide to switch to another provider. I'll wait today for a response... otherwise I leave.

Re: What happened to EE Support?

Linzi_H — Mon, 27 Jan 2025 12:21:14 GMT

Hi @annejanz

Welcome to the community.

I'm disappointed to hear that your chat conversation ended without discussing your upgrade further. Our support team would never ignore a message intentionally, and it could be that the chat has lost connection.

It's such a shame this has made you question staying with EE, and if we can do anything further to help, please reach out to our team over the phone directly.
I really do hope you'll take the time to call in and give the team a chance to put things right.

Linzi

Re: What happened to EE Support?

annejanz — Mon, 27 Jan 2025 12:28:28 GMT

Hi @Linzi_H ,

Connection was not lost. And the response I did get before the agent stopped responding was: "If it's on our website then that's it I'm afraid". So no beating the price. Sorry, will leave EE.

Re: What happened to EE Support?

Linzi_H — Mon, 27 Jan 2025 12:38:26 GMT

If you do change your mind and want to discuss your chat experience or upgrade further, then please do call us.
I'm so sorry we are leaving things this way, but I really do wish you the very best of luck with everything.

Take care,
Linzi