topic buying phones in Small Business

buying phones

madhuri28 — Sun, 10 Nov 2024 11:52:09 GMT

i have bought 2 mobile phones and at that time they told £69 per month each but now they are saying to pay £82.80 per month each

if someone know how i can deduct my bill please let me know

thanks

Re: buying phones

Northerner — Sun, 10 Nov 2024 13:12:52 GMT

Hi @madhuri28

The £69 charge is net of VAT and therefore the £82.80 is the price including 20% VAT.

Are you a business as you maybe able to claim the VAT back.

Thanks

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 11:35:14 GMT

i bought 2 iphones with having sim plans but now i don’t want those both sims

can i cancel my plans keeping phones with me and paying only phone installment?

if somebody knows please let me know

thanks

Re: buying phones

Michael_D — Mon, 11 Nov 2024 13:44:21 GMT

Hi @madhuri28

Thanks for coming to the community.

If you took out the phones with the plans as part of a contract, you would have a contract term on the plans as well.

When was it you took them out?

Was it online, over the phone or in one of our stores?

Michael

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 13:46:56 GMT

thanks for replying

last month i bought the devices

i bought them online

Re: buying phones

Michael_D — Mon, 11 Nov 2024 13:49:53 GMT

Thanks @madhuri28

You get 14 days to be able to return a contract when you order it online. Outside of that time, you would need to either serve the contract period, or pay it off early.

Were the SIM cards taken on a pay monthly contract plan?

Michael

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 13:58:30 GMT

actually i don’t want to return iphones just want to cancel the sim plans because m not using those sims

please give me solution

it’s hard to pay £82 for each every month

Re: buying phones

Michael_D — Mon, 11 Nov 2024 14:00:35 GMT

I can understand where you are coming from @madhuri28, but if you have taken them as one contract but with a payment for the phone and a payment for the airtime plan, you'd not be able to just cancel the SIM cards.

Were they taken on a contract?

If they were, what plan are they on?

Michael

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 14:03:02 GMT

yeah i have taken on a contract.

my plans are usual

like unlimited data,calls and texts

Re: buying phones

Michael_D — Mon, 11 Nov 2024 14:06:48 GMT

If you have taken them on a contract, you would need to pay an early termination fee to cancel the SIM cards outside of the initial 14 days of the contract. This would be worked out based on the monthly cost of the plan for the rest of the contract term, minus a small discount.

Michael

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 14:08:24 GMT

thanks

can u please tell me what i need to do next for cancellation?

Re: buying phones

Michael_D — Mon, 11 Nov 2024 14:12:49 GMT

If you give our customer services guides a call, they'll be able to access your account, let you know the cost to cancel early and get it processed for you.

Michael

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 14:16:07 GMT

on what’s the no. to call customer service?

Re: buying phones

Michael_D — Mon, 11 Nov 2024 14:17:55 GMT

All of the numbers are on the link in my last post @madhuri28

Michael

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 16:06:58 GMT

actually i am out of country

i am unable to call to ee store

Re: buying phones

XRaySpeX — Mon, 11 Nov 2024 15:53:52 GMT

URGENT: Remove your mobile no. from your post on this public site. You wanna be scammed?

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 15:58:54 GMT

thanks for reply

but how i can delete my previous conversation ?

can h please tell me

Re: buying phones

bristolian — Mon, 11 Nov 2024 16:05:37 GMT

@madhuri28 wrote:

but how i can delete my previous conversation ?

Click the drop-down arrow on the top-right of any of your posts. If they're within a short time after posting you'll have an option to "edit reply"

Re: buying phones

XRaySpeX — Mon, 11 Nov 2024 16:05:46 GMT

You can't but you may edit using the Option button @ its top R.

Re: buying phones

madhuri28 — Mon, 11 Nov 2024 16:09:10 GMT

thank you so much