topic Re: Can't upload invoices for 2 weeks now in Small Business

Can't upload invoices for 2 weeks now

Linda462 — Thu, 24 Oct 2024 15:09:59 GMT

Can EE please let me know what is going on and when this issue is solved? Much appreciated!!!

Re: Can't upload invoices for 2 weeks now

Katie_B — Thu, 24 Oct 2024 16:37:31 GMT

Hello @Linda462.

Welcome to the community.

Have you recently made any changes to your EE account that could have triggered this issue?

Speak soon,

Katie

Re: Can't upload invoices for 2 weeks now

blasterblaine — Tue, 29 Oct 2024 13:43:58 GMT

This has been caused by EE as I have the same problem

Re: Can't upload invoices for 2 weeks now

Linda462 — Tue, 29 Oct 2024 14:47:29 GMT

Hello Katie_B,

No, we haven't made any changes to both accounts.

Still can't view or print the invoices.

WHAT IS EE DOING ABOUT THIS ISSUE AS I AM NOT THE ONLY ONE WITH THIS ISSUE.

THERE'S NO CUSTOMER SERVICE AT ALL !!

Re: Can't upload invoices for 2 weeks now

Linzi_H — Tue, 29 Oct 2024 16:20:26 GMT

Hi @blasterblaine @Linda462

I'm sorry to hear you're not able to access your monthly invoices online right now, and I know you'll be eager to get this resolved.

Please contact us directly and our team can investigate this further for you.

Linzi

Re: Can't upload invoices for 2 weeks now

Cherryprinters1 — Tue, 19 Nov 2024 11:41:32 GMT

I cannot access my company bills not had any bills but DD still leaving our account on time !!!

Re: Can't upload invoices for 2 weeks now

Cherryprinters1 — Tue, 19 Nov 2024 11:43:21 GMT

When will we be able to access these as we need these bill/invoices for our accounts

Re: Can't upload invoices for 2 weeks now

Linzi_H — Wed, 20 Nov 2024 10:42:53 GMT

Hi @Cherryprinters1

Welcome to the community.

What's happening when you're trying to access your bills online?

Is the same thing happening within the EE app and your main online account?

Linzi

Re: Can't upload invoices for 2 weeks now

Ivanidea666 — Mon, 06 Jan 2025 15:52:55 GMT

I have had the same problem for months now....I contacted customer services directly so that they could email me the invoices, that I needed. They told me that the problem would be reported to IT but the problem with the website hasn't been fixed yet....I am thinking of leaving and going with a different company!

Re: Can't upload invoices for 2 weeks now

Leanne_T — Mon, 06 Jan 2025 18:26:00 GMT

Hi there @Ivanidea666

Thanks for coming to the community and letting us know.

How long ago did you contact us and get this raised to the relevant team to be looked into?

Do you get an error message when trying to view and download the bills?

Leanne.

Re: Can't upload invoices for 2 weeks now

Ivanidea666 — Mon, 06 Jan 2025 18:34:08 GMT

It was about 3-4 monthly bills ago... That's 4 months since I rang up and
reported the problem.

Re: Can't upload invoices for 2 weeks now

Leanne_T — Mon, 06 Jan 2025 18:40:39 GMT

Thanks for coming back to me @Ivanidea666

I would suggest getting back in touch to see if the team has an update for your account.

Let me know how you get on.

Leanne.