topic Data roaming pass in Small Business

Data roaming pass

Shaneparsonage — Mon, 30 Sep 2024 18:49:49 GMT

Does anyone know why EE have decided to charge me 2 prices for data roaming when I only opted in for the £10.79 month pass! Additional £9 has been added to my latest bill

Re: Data roaming pass

Chris_B — Mon, 30 Sep 2024 18:52:51 GMT

@Shaneparsonage What roaming pass did you purchase at £10.79 ? Where are you ?

Re: Data roaming pass

Shaneparsonage — Mon, 30 Sep 2024 21:09:02 GMT

Live in England but purchased the data pass for Spain

Re: Data roaming pass

XRaySpeX — Tue, 01 Oct 2024 00:25:33 GMT

Are those 2 charges in diff billing months? The Roam Abroad Pass costs £25 per billing month. If you have it bridging 2 billing months you will be charged in each. Perhaps as you are on a business contract, you are seeing the charges as ex-VAT. Maybe if you add them up & then add VAT at 20% they add up to £25?

Re: Data roaming pass

Ali_A — Tue, 01 Oct 2024 07:15:28 GMT

Hi @Shaneparsonage

Welcome to the EE Community.

Are you on a business plan? We have a Roam Abroad add-on for £10.79/m. This is a recurring add on, so once you add it you'll be billed every month until you cancel it. You can find out more at Business Roaming.

Which dates do the two charges cover on the bill?
If it covers almost 2 months it would explain the £9 prorated amount for previous month and £10.79 full upcoming month.

Ali

Re: Data roaming pass

Shaneparsonage — Tue, 01 Oct 2024 18:17:32 GMT

Yes believe I’m on the business plan and opted in for the £10.79 pass beginning of September around the 4th and cancelled it yesterday so dunno where the £9 extra charge has come from! Both charges have come out on my September bill

Re: Data roaming pass

Shaneparsonage — Tue, 01 Oct 2024 18:21:31 GMT

No so only used the pass for September and cancelled yesterday so I should be charged only £10.79 trying to work out where the £9 charge has come from as done this in May for a trip to France and had no issues! Was rightly charged for the month roaming pass at £10.79

Re: Data roaming pass

Leanne_T — Wed, 02 Oct 2024 08:53:47 GMT

Hi @Shaneparsonage

Thanks for coming back to us.

Does the bill show two different dates for the roaming pass?

Leanne 🙂

Re: Data roaming pass

Shaneparsonage — Sun, 06 Oct 2024 08:47:01 GMT

No it only shows the one date so both charges are for September bill

Re: Data roaming pass

Ali_A — Sun, 06 Oct 2024 12:50:58 GMT

@Shaneparsonage

Are the two charges under separate headings? Usually "What's changed since your last invoice" and "Monthly charges".

If so the headings should have a date beside them to show the period they cover.

Ali

Re: Data roaming pass

Shaneparsonage — Mon, 07 Oct 2024 19:13:59 GMT

Nope so it’s all under the monthly charges section and definitely only the September bill

Re: Data roaming pass

Katie_B — Tue, 08 Oct 2024 07:22:03 GMT

Thanks for confirming @Shaneparsonage.

I would recommend giving our billing team a call so they can look into these charges further.

Katie