topic Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t in Small Business

Re: I would like to print a vat invoice with my monthly bill info. How do I do t

AnthonyEyre — Thu, 07 Mar 2024 09:44:13 GMT

Can you get a VAT invoice on a normal [ie not business] account? If not, why not?

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

James_B — Thu, 07 Mar 2024 11:08:42 GMT

If you'd like to receive VAT invoices, please get in touch on 150 and a member of the team can help you change your account type to small business.

Thanks

James

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

darryll1 — Thu, 14 Mar 2024 15:44:55 GMT

like to print all my invoices

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Leanne_T — Thu, 14 Mar 2024 16:05:48 GMT

Hi @darryll1

If you log into your EE account and select Billing and Subscriptions, you should have the option to download the bills and you can then print the bills you need 🙂

Leanne.

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Simply_Debz — Tue, 02 Apr 2024 16:23:36 GMT

What if you don't have a small business but would like a VAT invoice anyway? I could get a VAT invoice when I was with BT without a business account!

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Chris_B — Tue, 02 Apr 2024 20:00:28 GMT

@Simply_Debz EE don’t supply VAT invoices for consumer contracts.

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Amanpreetsingh — Wed, 24 Jul 2024 17:37:36 GMT

Vat invoice

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Chris_B — Wed, 24 Jul 2024 18:00:22 GMT

@Amanpreetsingh As mentioned in this thread you can get a VAT if your on a business account, VAT invoices are not available for consumer tariffs. If you require a VAT invoice you need to call customer service later to request to change to a business account. A VAT invoice also means you are VAT registered.

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Kaboni — Thu, 19 Sep 2024 17:50:44 GMT

This is very opaque. I am reporting this approach to HMRC, we want to know what the AVT component of our bills is.

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Chris_B — Thu, 19 Sep 2024 19:27:23 GMT

@Kaboni you can do that but consumer plans don’t have to have VAT listed separately. To have VAT listed separate you have to be on a business tariff as you are VAT registered. VAT is 20% so it’s quite simple to work out.

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

jimashleydown — Mon, 06 Jan 2025 09:42:15 GMT

The law on this is quite simple: While the retailer is not required to proactively offer VAT invoices to non-VAT-registered customers, If a customer requests a VAT invoice the retailer HAS to supply it - there is NO requirement for that customer to be a VAT registered business and the retailer has NO legal right to dispute the request.

This rule can be clearly found in HMRC's publically available "VAT Notice 700/21", in paragraph 4.4, and in the various other VAT instructional documents issued when a business registers to become a VAT charging supplier.

When asked for VAT invoices EE chooses to "force" customers to register as business accounts so they can justify charging them more, as the business tariffs are more expensive and don't include as many freebies.

To the letter of the law, EE are in contravention of VAT Notice 700/21 by refusing to provide a VAT invoice without caveat, and if you argue that to them they will probably set your account to receive VAT invoices without further argument. I did this several years ago (successfully) but I have noticed the VAT breakdown and VAT number have surreptitiously dropped off my monthly bills!

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

hugh526 — Tue, 01 Apr 2025 16:26:37 GMT

You have to issue a VAT invoice for every bill. Why won't you?

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

hugh526 — Tue, 01 Apr 2025 16:28:20 GMT

Is it legal not to issue a VAT invoice?

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

hugh526 — Tue, 01 Apr 2025 16:57:28 GMT

dialling 150 does not get through to anyone

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Leanne_T — Wed, 02 Apr 2025 07:28:30 GMT

Hi @hugh526

Thanks for coming to the community.

Do you have a business account or personal?

If you call 150 do you get connected and asked to select an option to speak to a guide?

Leanne.

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

jmfos — Mon, 07 Apr 2025 13:06:02 GMT

Why do I need to change my account to get a VAT invoice

Re: Re: I would like to print a vat invoice with my monthly bill info. How do I do t

Katie_B — Mon, 07 Apr 2025 16:11:22 GMT

Hello @jmfos.

If you require a VAT invoice our business department can help with this.

This is not something that can be provided on a consumer account.

Please give us a call if you want to make the switch, our customer care team will be happy to help.

Katie