https://community.ee.co.uk/t5/Small-Business/help/m-p/1428534#M2278 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4514832">@sasha05</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>We are not customer service but a public forum.</P> <P>If the add on was unsuccessful, you should get the money refunded within 7-10 days. If on contract, you can find live chat via the EE App or by logging into your account via the website.</P> <P>&nbsp;</P> Sun, 01 Sep 2024 10:10:34 GMT Schockwave 2024-09-01T10:10:34Z https://community.ee.co.uk/t5/Small-Business/help/m-p/1428524#M2277 <P><SPAN>I just tried to add beats to my plan, it took the up front payment then said it was unsuccessful. I want the beats added to my plan or my money refunded but i do not have time to call because im in work all day every day.</SPAN></P> Sun, 01 Sep 2024 09:47:38 GMT https://community.ee.co.uk/t5/Small-Business/help/m-p/1428524#M2277 sasha05 2024-09-01T09:47:38Z https://community.ee.co.uk/t5/Small-Business/help/m-p/1428534#M2278 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4514832">@sasha05</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>We are not customer service but a public forum.</P> <P>If the add on was unsuccessful, you should get the money refunded within 7-10 days. If on contract, you can find live chat via the EE App or by logging into your account via the website.</P> <P>&nbsp;</P> Sun, 01 Sep 2024 10:10:34 GMT https://community.ee.co.uk/t5/Small-Business/help/m-p/1428534#M2278 Schockwave 2024-09-01T10:10:34Z