topic Authorization for company matters in Small Business

Authorization for company matters

Suzanna80 — Thu, 25 Jul 2024 15:49:06 GMT

Our company's managing director is very busy and would like me to handle everything with EE. Now I need to cancel a SIM card that we no longer use. I understand that this needs to be done over the phone. I would like to know how I can proceed with this matter. What is required for my authorization? Thank you!

Re: Authorization for company matters

bristolian — Thu, 25 Jul 2024 15:59:51 GMT

Your business account will have a named account holder, who needs to setup third party authorisation for anyone they wish to handle matters.

That third-party authority will include your own account password.

Re: Authorization for company matters

Suzanna80 — Mon, 29 Jul 2024 19:21:56 GMT

We are currently trying to authorize a third party to manage our business account. However, we cannot find the option to add an authorized person on the online platform. Could you please guide us on how to add a third-party authorization through the online interface?

Thank you for your assistance!

Re: Authorization for company matters

bristolian — Mon, 29 Jul 2024 19:41:37 GMT

My understanding is that a third party authority only applies for telephone-CS interactions.

Does your account holder have a myEE/business-EE account login already?

Re: Authorization for company matters

Suzanna80 — Mon, 29 Jul 2024 21:17:54 GMT

Thank you for your response.

The account holder does have a myEE/business-EE account login.

Re: Authorization for company matters

Katie_B — Tue, 30 Jul 2024 09:53:53 GMT

Hello @Suzanna80.

Welcome to the EE Community.

If you wish to set up a 3rd party please our business customer care team on 0800 956 6100.

Katie