topic Re: fraud calls in Small Business

fraud calls

madhuri28 — Sun, 11 Feb 2024 11:38:44 GMT

yesterday on 10th of feb

i received a call and they said we have a offer on your number and a gift for you

they took my email and passcode to login my account

and they logged in and never picked my call again

now i have changed my password

can somebody please tell me can they log in again or is it possible to attach their bank account in my account?

thnxx

Re: fraud calls

Christopher_G — Sun, 11 Feb 2024 12:35:40 GMT

Hi @madhuri28

Welcome to the community.

I'm sorry to hear that this happened to you. It's good that you have changed your password. I would recommend changing your passwords for your other accounts too, if they're the same.

I'm not sure what you mean about accessing their bank account. Could you explain some more about what you're asking?

Thanks

Chris

Re: fraud calls

BrendonH — Sun, 11 Feb 2024 12:54:51 GMT

Fraudsters would not attach their bank account to your MyEE account.

They would have just placed an order through our account to be delivered somewhere else leaving you with a massive bill.

EE or any organisation would never ask you for account details such as passwords

Re: fraud calls

madhuri28 — Sun, 11 Feb 2024 14:07:51 GMT

and can i cancel my order which is ordered by them from my EE app?

because they gave me a order no. and they said u can track your order

Re: fraud calls

BrendonH — Sun, 11 Feb 2024 14:11:29 GMT

To cancel any order you need to give EE a call.

EEs tracking is useless. I ordered a new phone and EEs tracking never updated but I got a text that evening from DPD stating it would be delivered next day.

Re: fraud calls

madhuri28 — Mon, 12 Feb 2024 01:24:00 GMT

ok thnxx

you mean to say if they had ordered something ..i will get a notification

and when i will get notification then i will call to EE to cancel my order?

Re: fraud calls

GosforthUK — Mon, 12 Feb 2024 02:26:21 GMT

Not necessarily...

If a Fraudster was a little bit "clever" they would first change the contact email and number, and therefore all notificaitons would go to their number/email, Instead of yours...

Recently another user posted their experience with fraudsters here on the Forum, and it was exactly like that, as they prevented him from being alerted..

however, act quickly, whilst order processing could be quite expedited, sometimes even overnight, and You will have little time, to stop it.

they know what will be delivered quickly, and how.

Unfortunately, you compromised your login details, which means, all of them need to be changed, ideally any such combination email/password, whenever You use it...

Hope, You will be able to sort it, and prevent more trouble...

Re: fraud calls

madhuri28 — Mon, 12 Feb 2024 02:45:37 GMT

thnxx for reply

but if they had changed my email or phone number so i couldn’t login again

but yesterday i could login my account

and they gave me an order number i tried to track the order by filling that order number and my email id but that was 9 letters order number and there was showing the order number should be 10 to 12 characters long

so tell me please now the fraudsters can do anything after changing my password?

thnxx

Re: fraud calls

GosforthUK — Mon, 12 Feb 2024 03:19:58 GMT

With BT, I had all my notifications directed to absolutely different mobile number (even with another provider), where I was getting all necessary OTA (One Time Password), updates, etc etc.

Certainly, it's possible to setup a different number for it. Not sure about email notifications though on EE, don't get such far to explore it..

If you change your password to MyEE, they should lose access, but if you share same password across say also your email, change it there as well, otherwise, They might be able to regain access via "forgotten password"...

After you change passwords, They should NOT be able to place any further orders, but to be sure, ask EE to put note on the file, and absolutely go to deal with the order, that fraudsters already placed.

It's not uncommon, as they place the expensive device(s) on order, and if You have a very good history with EE, and a high credit score, they might go through with no problem.

If any order was already taken in Your name, and it's eventually late, obviously contact the police as well, but it might be good idea to do so regardless.