topic Invoicing in Small Business

Invoicing

Clair12 — Thu, 08 Feb 2024 12:51:22 GMT

I've had my business number for only 6 months, about 3 months ago the billing system on the website stopped giving me access to the invoices. Every month I have to call EE to ask them to send me my invoice, this quite frankly is rather frustrating, I'm told there is a glitch in the EE website. Well surely this should have been fixed by now. I now want my January invoice but still have no access. There is no option to email a complaint, there is no option for live chat.

Does anyone else have this problem?

I'm thinking of leaving and going to a new provider!

Thanks Clair

Re: Invoicing

Leanne_T — Thu, 08 Feb 2024 15:56:23 GMT

Hi @Clair12

Thanks for coming to the community.

Do you get an error message when you try and access the bills?

Did our business guides raise a support ticket to get your EE account looked into?

Leanne 🙂

Re: Invoicing

rtazzini — Sat, 24 Feb 2024 04:29:01 GMT

I must waste 5-10 minutes every month trying find my monthly business invoice to downlaod.
Please ., please, please put it on the first page when I log into my account. It's far more valuable than my current usage that takes up half the screen! Thank you.

Re: Invoicing

Leanne_T — Sat, 24 Feb 2024 06:59:55 GMT

Morning @rtazzini

Thanks for coming to the community and leaving this feedback for your EE account 🙂

Leanne.

Re: Invoicing

click71 — Mon, 10 Jun 2024 10:08:36 GMT

It's still broken.

Re: Invoicing

Leanne_T — Mon, 10 Jun 2024 12:39:18 GMT

Hi @click71

Have you spoke to our tech guides to get an update for the EE account?

Thanks.

Leanne.

Re: Invoicing

click71 — Mon, 10 Jun 2024 12:42:18 GMT

Yes, every month when I need to try and get my bill.

Re: Invoicing

Leanne_T — Mon, 10 Jun 2024 13:35:52 GMT

I see, thank you @click71

This will be getting looked into by the relevant support team and once the team have an update they will let you know.

Leanne.

Re: Invoicing

click71 — Mon, 10 Jun 2024 13:40:14 GMT

Well it's been down since November 2023 (yes, seven months) so I won't hold my breath.

Re: Invoicing

l222net — Sun, 03 Nov 2024 21:11:37 GMT

I have the same problem and it's becoming really frustrating that i have to ask for it every month, this has been going on for 12 months now which is not acceptable.