topic Re: Request for Age Restriction removal in Small Business

Request for Age Restriction removal

leaforg11 — Wed, 04 Sep 2024 09:30:59 GMT

We have noticed that many customers are experiencing difficulties accessing our website, due to age verification requirements imposed by your network.

Could you please remove the age restriction status associated with our website We want to ensure seamless access for your customers while maintaining compliance with legal and industry standards.

Your prompt attention to this matter is appreciated. Feel free to reach out if further information is required.

Re: Request for Age Restriction removal

Christopher_G — Wed, 31 Jan 2024 15:36:25 GMT

Hi @leaforg11

Welcome to the community.

When I loaded up your website, it popped up with an age verification (confirm you're over 18 before entering). I think this is probably why the EE Content lock is blocking it.

Chris

Re: Request for Age Restriction removal

leaforg11 — Wed, 31 Jan 2024 15:46:36 GMT

Yes we have to have an age verification pop up due to industry compliance but we do not have any explicit content which I believe is the reason for the block. I have contacted the bbfc who have confirmed our site is fine and 2 other networks have lifted the block after contacting bbfc to confirm this. EE are proving difficult to get hold of to action this .

Re: Request for Age Restriction removal

Christopher_G — Fri, 02 Feb 2024 14:03:58 GMT

Hi @leaforg11

I've sent details of the website over to our content lock team for them to review. I will get back in contact with you if they need anything more from you.
Chris

Re: Request for Age Restriction removal

leaforg11 — Fri, 02 Feb 2024 14:29:12 GMT

Wonderful, thank you