topic Re: Can't download my Business invoices in Small Business

Can't download my Business invoices

Chimene — Mon, 06 Nov 2023 12:51:02 GMT

Hi,

I can't download our Business invoices. I have been trying to do this since 15/10/23! I have been on the chat, waste of time, telephoned and told it would be reported. This is a business account and I need the invoice to reconcile the direct Debit payment. EE get it sorted!!

Re: Can't download my Business invoices

Christopher_G — Mon, 06 Nov 2023 14:57:59 GMT

Hi @Chimene

Welcome to the community.

I recommend speaking to our Business Support team again so they can look into this and send you any invoices that you need.

Chris

Re: Can't download my Business invoices

DanielE7 — Fri, 17 Nov 2023 10:59:01 GMT

Why don't you just fix your website / account portal so we as customers can just get off our VAT invoices like we have for years. Either mend it or go back to sending out postal bills. This is just a mess - how can such a big company not be able to give their customers access to their bills?

Re: Can't download my Business invoices

Katie_B — Fri, 17 Nov 2023 14:06:22 GMT

Hi @DanielE7.

Welcome to the community.

Are you seeing an error message when trying to download your bill?

Katie

Re: Can't download my Business invoices

DanielE7 — Fri, 17 Nov 2023 15:29:18 GMT

I get the normal front page - shows my useage for each of the 15 phones on plan but when I click " View Mobile Bill" or on "Invoices and Payements" it just goes onto a blank holding page. Have tried on and off for the last week without any joy.

In past you just clicked and downloaded a PDF of itemised bill and accounts dept happy - if you read the forums and business groups I take it this is a fairly widespread problem. Perhaps less fancy video clips trying to sell me the new iphone 15 and a return to some functionality for small business users?? Maybe that would be a worthwhile spend of the 14% price increase that we were all forced to pay in March?

Re: Can't download my Business invoices

Katie_B — Fri, 17 Nov 2023 15:40:12 GMT

Thanks for getting back to me @DanielE7.

As this has been going on for the last week I would recommend giving us a call and reporting this to our technical care team who can look further into this for you.

Katie

Re: Can't download my Business invoices

DAVEHAHN — Mon, 22 Jan 2024 10:31:08 GMT

100% agree. It is a disgrace.

Re: Can't download my Business invoices

Leanne_T — Mon, 22 Jan 2024 12:02:19 GMT

Hi @DAVEHAHN

Do you get an error message?

Have you reported this to our business guides?

Leanne.

Re: Can't download my Business invoices

leeathena01 — Wed, 24 Jan 2024 16:19:44 GMT

Dear EE Team,

I am writing to bring to your attention an issue that has been affecting multiple users, including myself. This problem has persisted for over a month, indicating that there may be a fault on your website.

I kindly request that you prioritise resolving this issue instead of directing everyone to call the technical support team. The inconvenience caused by this problem is immense, and it is imperative that it gets resolved as soon as possible.

As a user who has never experienced any issues with your website before, I am disappointed that it is taking so long to fix this problem. I need to submit my company's VAT and this issue is hindering me from doing so.

Please take immediate action to fix this issue and prevent it from happening again in the future. Your prompt attention to this matter is appreciated.

Thank you.

Re: Can't download my Business invoices

James_B — Wed, 24 Jan 2024 18:58:03 GMT

Hi @leeathena01,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems downloading your invoices.

So this can be rectified, a support ticket would need to be raised by our Technical Support Team.

I'm sorry that this isn't something we can resolve via the community forum.

James

Re: Can't download my Business invoices

dave_800 — Wed, 28 Feb 2024 19:37:48 GMT

not a very helpful response for the customer. I have had the same issue and have spoken to someone on the phone however the response is (try to reload in a couple of hours) it is now 7:30 pm still unable to access invoices and payments which suggests the staff have no clue and your engineers and coders are earning a lot of money doing nothing as well as your staggering profits

Re: Can't download my Business invoices

DHFAB — Wed, 10 Apr 2024 12:26:28 GMT

Hi EE

just to let you know this still isn't working ive got 6 months worth of business invoices i need to access and i cannot do this.

When will this be rectified?

Re: Can't download my Business invoices

Leanne_T — Wed, 10 Apr 2024 12:59:15 GMT

Hi @DHFAB

Please give our business team a call for an update and to see if the bills can be sent to you.

Leanne.

Re: Can't download my Business invoices

lucysidey13 — Tue, 16 Apr 2024 12:23:10 GMT

Absolutely terrible website and terrible service! I have been trying to download our invoices for the past few months; spent hours on hold - no use whatseover; tried to whatsapp - doesn't work.

You take the money by direct debit yet we can't view what it's for! How are we meant to get our invoices?

Re: Can't download my Business invoices

James_B — Tue, 16 Apr 2024 16:15:34 GMT

Hi @lucysidey13,

I'm sorry to hear you're having problems downloading your invoices.

Please get in touch with Technical Support on 150 so the team can raise a support ticket for you.

Thanks

James

Re: Can't download my Business invoices

shotgun — Wed, 01 May 2024 13:03:52 GMT

I am having exactly the same issue

Re: Can't download my Business invoices

Katie_B — Wed, 01 May 2024 15:27:12 GMT

HI @shotgun.

Have you been able to report this to our technical care team on 150?

Katie

Re: Can't download my Business invoices

3dt — Tue, 14 May 2024 13:20:36 GMT

We're getting exactly the same. Haven't been able to log on and download VAT invoices for months. We have to call up every month to request them but they won't do this automatically. You have to call each month.

Simple question. When will this be fixed?

Re: Can't download my Business invoices

Ctskiphire — Thu, 01 Aug 2024 17:57:34 GMT

Need vat invoice

Re: Can't download my Business invoices

Ali_A — Fri, 02 Aug 2024 07:21:35 GMT

Thanks for joining us on Community @Ctskiphire

Please call our Business Support team on 150 any EE mobile or 07953 966 250 from any UK landline or network who will be able to send out a VAT invoice.

You can also contact them via WhatsApp and then click 'Get in touch on WhatsApp' at the top.

Alternatively you can contact the team via Live Chat. Just click the "Live Chat" pop up.

They're available 7 days a week, 8am - 6pm.

Ali