topic Re: No roaming in Small Business

No roaming

Molmuldoon — Sat, 13 Jan 2024 13:38:57 GMT

I’m currently in Morocco from the Uk with no roaming I didn’t sort before I left what shall I do so I can get internet please?

Re: No roaming

Chris_B — Sat, 13 Jan 2024 14:08:20 GMT

@Molmuldoon Via the my EE app under help you can access live chat to speak with EE customer services to request roaming to be enabled on your account.

Just to point out you’ll have to purchase an add on to use data there as your allowances do not cover you while there. All calls/texts will be chargeable.
You might want to see THIS

Re: No roaming

bristolian — Sat, 13 Jan 2024 14:13:32 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.